Administrative Assistant

Join One of Southern Ontario's Largest Home Furnishings Retailers

Are you highly organized, detail-oriented, and comfortable working with technology? Do you thrive in a fast-paced environment where accuracy, customer service, and problem-solving are essential?

La-Z-Boy Furniture Galleries is seeking a Full-Time Sales Administrator (30-35 hrs weekly) to support our Kitchener location. This role is responsible for processing customer sales orders, reviewing documentation, supporting store operations, and helping ensure a seamless experience for both customers and employees.

If you enjoy administration, data entry, customer support, and working behind the scenes to keep a business running smoothly, we'd love to hear from you.

What You'll Do

As a member of our Administration Team, you will provide on site administrative support to our retail locations.

Administrative Responsibilities

• Accurately enter customer sales orders into company systems
• Review sales documentation for completeness and accuracy
• Verify pricing, product information, financing details, and customer information
• Process administrative requests from Sales Consultants, Designers, and Store Managers
• Assist with order management and sales documentation
• Maintain a high degree of accuracy while working with large volumes of information
• Monitor and respond to company communications and requests
• Support the overall sales process through effective administration and attention to detail
• Identify and resolve administrative issues before they impact customers
• Assist with other administrative and operational duties as assigned

Customer Support

• Assist customers with order status inquiries and delivery updates
• Respond to customer questions professionally and efficiently
• Help resolve customer concerns by working collaboratively with store teams
• Deliver a positive customer experience through timely and accurate communication

What We're Looking For

The ideal candidate will be:

• Reliable, dependable, and punctual
• Able to work well under pressure in a fast-paced environment
• Comfortable juggling multiple priorities simultaneously
• A fast learner who adapts quickly to new processes and technology
• Customer-focused with excellent interpersonal and communication skills
• Professional, positive, and easy to work with
• Trustworthy and able to handle confidential customer information appropriately
• An independent thinker who can work effectively with minimal supervision
• A strong problem solver who can identify solutions and make sound decisions
• Highly organized with exceptional attention to detail

Technical Qualifications

• Exceptional typing and data-entry skills
• Above-average computer and technology proficiency
• Strong attention to detail and organizational abilities
• Ability to learn and navigate multiple software platforms simultaneously
• Comfortable working in a paperless and technology-driven environment
• Experience with Microsoft Office, Google Workspace, CRM systems, retail software, or ERP systems is considered an asset

Preferred Experience

• Previous administrative, office, customer service, retail, or sales support experience
• Experience working in a fast-paced environment with competing priorities
• Experience handling customer inquiries and resolving issues professionally
• Experience processing orders, invoices, documentation, or customer records is considered an asset

Schedule

This is a permanent part-time position averaging 30-35 hours per week.

Required Availability

Applicants *******MUST****** be available to work:

• Saturday: 9:30 a.m. – 6:00 p.m.
• Sunday: 10:30 a.m. – 5:00 p.m.
• Thursday: 11:00 a.m. - 7:00 p.m.
• Friday: 11:00 a.m. - 7:00 p.m.

Additional hours may be available based on business needs, vacation coverage, peak periods, and employee performance.

Applicants who cannot consistently meet the required availability may not be considered.

Why Join La-Z-Boy?

• Competitive hourly wage
• Competitive Benefit package & employer matches RRSP
• Stable schedule
• Comprehensive training program
• Supportive and collaborative team environment
• Opportunity for growth and advancement within the organization
• Employee purchase program and other company perks
• Work for a respected and internationally recognized brand

About Us

La-Z-Boy Furniture Galleries is one of Southern Ontario's largest and most successful home furnishings retailers, proudly serving customers through locations across the GTA, Golden Horseshoe, and Southwestern Ontario.

Our mission is simple: to help our customers create comfortable, beautiful homes while providing our employees with opportunities to learn, grow, and succeed.

Diversity, Equity & Accessibility

Boomco Décor Inc. o/a La-Z-Boy Furniture Galleries is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from all qualified individuals and are dedicated to creating a workforce that reflects the communities we serve.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout all stages of the recruitment and selection process. Applicants requiring accommodation are encouraged to notify Human Resources, and every effort will be made to meet accommodation needs in a timely and respectful manner.

If you're organized, customer-focused, tech-savvy, and looking for a role where accuracy and problem-solving matter, we encourage you to apply today.

Pay: $19.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Education:

• Secondary School (required)

Experience:

• Administrative: 2 years (preferred)

Language:

• English (required)

Work Location: In person