Administrative Assistant

General Summary
Our organization seeks a talented administrative assistant for Education & Conference Dept. to support our events team and interact with our customers. The main goal of this role is to manage event registrations, facilitate webinars and in-person meetings, track financial and customer data, and ensure customer satisfaction.

The ideal candidate will be a people-person with superb organizational skills. They will have admin experience, have an excellent customer service approach, and bring a level of energy to the role.

The successful applicant will be a team player who is comfortable traveling around the region. You should be a stickler for meeting deadlines and great at multi-tasking, as we balance multiple events/meetings at once.

Essential Functions of the Position

· Foster and strengthen relationships with customers and volunteers. Ensure customers
have a positive experience and their needs are met.
· Manage registration database and daily inputs for events/meetings.
· Facilitate registration payments, maintain financial records for events, and interact with
Finance Department Staff.
· Manage education webinars utilizing webinar software system.
· Manage registration desk at on-site meetings and events.
· Maintain meeting files, and track multiple concurrent meetings/events.
· Provide phone coverage and handle customer inquiries.

Job Requirements

· 1-2 years’ experience in administrative support, events planning, or project
management.
· Excellent customer service skills
· Exceptional organization skills; ability to multi-task in a fast-paced environment
· Self-starter who is able to work independently, with extreme attention to detail
· Ability to work with customers and colleagues in a professional manner
· Familiar with MS Office (MS Access experience a plus)
· Ability to travel (approx. 10 overnight trips per year, expenses paid)
· Ability to occasionally lift/carry meeting materials and gear (up to 30 lbs.)
· Experience in the meetings & events field a plus.

Company Information

PIA Northeast is the premier professional association for independent insurance agents, working to advance the needs of its members and be a leading voice in the insurance industry. PIA Northeast represents agents and brokers in New York, New Jersey, Connecticut, New Hampshire, and Vermont – providing them with the very best education, information, advocacy, and business tools possible.

This full-time role comes with a generous benefits package that includes medical insurance, life insurance, paid time off, 401K with employer contribution, Employee Assistance Program, and other benefits.

This is a hybrid position. Must be able to work in the office as well as remote. Office is located in Glenmont, NY (Capital Region).

Pay: $42,000.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Experience:

• administrative suport: 1 year (Required)

Work Location: Hybrid remote in Glenmont, NY 12077