Administrative Assistant

Hours are Monday-Friday 9-3

This position will play a vital role in improving patient communication, managing a high volume of incoming calls, and ensuring patients receive timely assistance with their appointment needs.

The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to manage multiple responsibilities in a fast-paced medical office environment.

Key Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Assist patients with scheduling, rescheduling, and canceling appointments.
• Respond to general appointment-related questions and direct calls to the appropriate staff member when necessary.
• Monitor and manage patient voicemails to ensure timely follow-up.
• Send appointment reminders through Weave at 72, 48, and 24 hours before scheduled appointments.
• Document patient communications accurately and consistently.
• Contact patients who miss appointments to offer rescheduling opportunities.
• Follow up with patients who cancel appointments to help fill available openings.
• Maintain a daily list of missed appointments and outstanding scheduling needs.
• Assist with appointment confirmations and schedule management to maximize provider availability.
• Identify time-sensitive patient concerns and route them to the appropriate clinical staff.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Provide friendly, professional, and compassionate customer service in every patient interaction.

Qualifications

• Previous experience in a medical office, healthcare scheduling, call center, or customer service role preferred.
• Excellent verbal communication and telephone etiquette.
• Strong organizational and multitasking skills.
• Ability to remain calm, professional, and courteous during high-volume call periods.
• Proficiency with computers, electronic scheduling systems, and general office software.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently while contributing to a team-oriented environment.
• Knowledge of medical terminology and HIPAA requirements is a plus.

What We Are Looking For

We are looking for someone who takes pride in helping patients, understands the importance of reliable communication, and is committed to providing an excellent patient experience. The successful candidate will be proactive, dependable, and comfortable working in a busy medical practice where organization and responsiveness are essential.

Why Join Our Team?

This position offers the opportunity to make a meaningful difference in the patient experience by helping individuals access care, manage appointments, and communicate with our office more efficiently.

If you are a friendly, organized professional who enjoys helping people and thrives in a fast-paced environment, we encourage you to apply!

Pay: Up to $15.00 per hour

Expected hours: 32.0 per week

Work Location: Hybrid remote in Danville, VA 24540