Administrative Assistant (Collection Operations)

About the role

You will be attached to the collection operations team in Finance Division.

Roles & Responsibilities

• Handle telephone queries and customer feedback/requests regarding accounts, ensuring prompt follow-up.
• Perform debt collection as required.
• Ensure timely updates of customer and payment records.
• Work closely with various Business Units on account management and dispute resolution.
• Provide general administrative support.
• Process journal entries and reconciliations accurately and timely, and handle ad hoc assignments.
• Reconcile debtors' ageing.

Who you are

• Polytechnic Diploma or GCE 'A' Level.
• Preferably 2 years of experience in debt recovery or customer service.
• Good verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to perform payment reconciliations with high attention to detail.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Ability to work under pressure and as part of a team.

About us

SPH Media's mission is to be the trusted source of news and lifestyle content in Singapore and Asia. One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry. We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity. As an employer, we are committed to rewarding our people fairly and developing them in their careers.