Administrative Assistant (Compliance)

🚀 Solvo Global is Hiring: Compliance Assistant (Part-Time)

Are you a detail-oriented professional with strong administrative and customer service experience? Join our team and help ensure critical documentation is completed accurately and on time while providing excellent client support.

📍 Position Details

Position: Compliance Assistant

Location: Mérida, Yucatán (On-site)

Availability : Monday to Friday, 8:00 AM - 5:00 PM PST

Hours: 20 hours per week

English Level: Advanced (C1)

🎯 About the Role

As a Compliance Assistant, you will play a key role in supporting compliance processes by ensuring client care plans are properly signed and documented. This position combines administrative responsibilities with client communication and requires close collaboration with multiple internal teams.

Focus of the Role:

• 70% Administrative Responsibilities
• 30% Client-Facing Responsibilities

✅ Key Responsibilities

• Review weekly reports to identify care plans awaiting client signatures.
• Contact clients regarding unsigned care plans and guide them through the signature process.
• Conduct follow-ups to obtain signed documentation and track outstanding items.
• Coordinate with internal teams to align outreach efforts and avoid duplicate communication.
• Maintain accurate records and ensure timely completion of assigned tasks.
• Monitor outstanding documentation and escalate issues when necessary.
• Support compliance-related administrative processes and reporting activities.

🎓 Required Qualifications

• 1-2 years of experience in Customer Service, Administrative Support, Data Entry, Office Administration, or related roles.
• Experience reviewing reports, tracking documentation, and following up on pending items.
• General knowledge of Microsoft Excel.
• Experience working cross-functionally with multiple teams and departments.
• Strong verbal and written communication skills in English.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Comfortable communicating with clients and following up on documentation requests.

⭐ Preferred Qualifications

• Experience in compliance, audit, documentation, or administrative support environments.
• Experience within healthcare, home care, insurance, or other regulated industries.
• Familiarity with document collection, signature tracking, or client-facing administrative processes.

💡 What We're Looking For

• Professional and effective communication skills.
• Strong follow-through and accountability.
• Excellent organizational and prioritization abilities.
• Problem-solving mindset.
• Ability to work independently and collaboratively.
• Reliable, detail-oriented, and committed to meeting deadlines.