Administrative Assistant / Customer Service Support

Job Overview
We are seeking a highly organized and detail-oriented Administrative Assistant and Customer Service Support Specialist to join our team. This role will support the daily operations of a busy plumbing company located in Amelia. The ideal candidate will possess strong communication skills, proficiency in or the ability to learn various office software, and a commitment to providing exceptional customer service. As an Administrative Assistant, you will be responsible for supporting our office staff in various data entry and billing support tasks. As a Customer Service Support Specialist you will aid our scheduling staff in assisting customers.

Responsibilities

• Perform data entry tasks accurately and efficiently
• Assist in answering phones & supporting customers
• Provide customer support through effective communication and problem-solving skills
• Proofread documents for accuracy and clarity before distribution
• Utilize Microsoft Office Suite, HouseCall Pro and Google Workspace for various administrative tasks
• Provide basic accounting support

Skills

The ideal candidate will have:

• Basic Computer skills and ability to use or learn different software applications
• Proficiency in Microsoft Office and Google Workspace
• Excellent Customer Service and phone etiquette
• Attention to detail for data entry tasks
• excellent communication skills (verbal and written)

This is a work from home position once the basic training period is over. Occassional on site days may be required. Eligible candidates are expected to be able to work independently without supervision. You will be expected to be at your computer and available to answer the phone during the entire duration of your work day.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Work Location: Hybrid remote in Amelia Court House, VA 23002