Administrative Assistant (Far Rockaway)

Administrative Assistant/ Front reception

Front Desk & Resident Services

• Greet shareholders, residents, visitors, vendors, and contractors in a professional and courteous manner.
• Answer incoming telephone calls and direct calls to the appropriate staff member or department.
• Respond to general shareholder and resident questions regarding building operations, policies, procedures, maintenance, parking, and Management Office matters.
• Receive and respond to emails and other correspondence as assigned.
• Assist residents with forms, applications, notices, and other Management Office documents.
• Maintain professionalism when dealing with complaints, difficult situations, or confidential matters.
• Escalate complaints and issues to the appropriate supervisor or Management staff when necessary.

Maintenance & Service Requests

• Receive maintenance requests from shareholders and residents by telephone, email, or in person.
• Accurately enter and document maintenance/service requests in the appropriate system.
• Obtain sufficient information from residents to properly identify and describe maintenance problems.
• Forward urgent or emergency conditions immediately to the Superintendent, Maintenance Department, or Management.
• Assist with scheduling appointments and coordinating access to apartments when required.
• Follow up on open work orders or service requests when directed by Management.
• Maintain accurate records of resident complaints, requests, and follow-up actions.