Administrative Assistant / Front Desk

Job: Administrative Assistant / Front Desk

Field: Community Association Management

Location: Naples, FL

Schedule: Full-time; 40 hours/week

Compensation: Range $18-$20; Paid Time Off (PTO)

Reports to: Community Association Manager (CAM)

About the Role

We are seeking an organized, friendly, and dependable Administrative Assistant / Front Desk professional to support our community association management team. As the first point of contact for homeowners, residents, visitors, and vendors, you will help create a welcoming office environment, provide responsive service, and keep daily administrative operations running smoothly.

Key Responsibilities

• Greet visitors, answer incoming calls, and respond to emails professionally and courteously.
• Assist homeowners and residents with general questions about community procedures, association services, and account inquiries; direct questions to the appropriate team member when needed.
• Receive, document, and route maintenance requests, resident concerns, and other inquiries, and track follow-up.
• Support community managers with correspondence, notices, mailings, meeting materials, and routine reports.
• Maintain accurate homeowner records, contact information, vendor files, and association documents.
• Process forms and requests, such as architectural applications, amenity reservations, access credentials, and move-in or move-out paperwork, as applicable.
• Coordinate appointments, meeting schedules, deliveries, and vendor access.
• Assist with administrative tasks related to board and membership meetings, including preparing packets and organizing records.
• Receive and log payments according to established procedures, if applicable.
• Manage incoming and outgoing mail, office supplies, filing, scanning, and data entry.
• Handle confidential information with discretion and refer sensitive matters to management.

Qualifications

• High school diploma or equivalent.
• Previous administrative, receptionist, or customer service experience preferred.
• Experience in community association management, property management, or a similar service environment is a plus.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple priorities and remain calm and courteous when handling concerns.
• Proficiency with Microsoft Office, email, and standard office equipment; willingness to learn association management software.
• Ability to work independently while supporting a collaborative team.

What Success Looks Like

Residents and visitors receive a prompt, welcoming response; records and requests are handled accurately; and community managers can rely on consistent administrative support and timely follow-up.

How to Apply

Please submit your résumé through Indeed.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person