Administrative Assistant / Front Desk Receptionist

Overview:

Wiser Insurance Agency is seeking an organized, dependable, and friendly Administrative Assistant / Front Desk Receptionist to support our growing team. This person will be the first point of contact for clients and help keep daily office operations running smoothly.

We are looking for someone who communicates professionally, follows through on tasks, and can manage phone calls, emails, and administrative responsibilities without losing track of details.

Responsibilities

• Greet visitors, and provide a welcoming, professional experience.
• Route inquiries to the appropriate team member, confirm availability before transferring, and arrange callbacks when needed.
• Monitor the shared customer service email inbox, acknowledge requests, and ensure messages reach the correct person.
• Track open requests and follow up so emails, messages, and client needs are addressed promptly.
• Enter and update customer information, notes, and documents in our agency management systems.
• Assist with document requests, scanning, filing, mailing, and other routine administrative tasks.
• Support account managers and sales staff with paperwork and task coordination.
• Keep the reception area, office supplies, and shared workspaces organized.
• Refer insurance coverage questions and policy changes to licensed team members.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Somers Point, NJ 08244: Relocate before starting work (Required)

Work Location: In person