Administrative Assistant - IT

Job Summary:

seeking a qualified and experienced Senior Systems Engineer for Level 2 (L2) Support. L2 IT engineers primary role would be to monitor and support the Hospital Information System and integrated applications. The ideal candidate should have a strong background in Digital Payment platforms, web-based applications, API integration, and technical support. As a Senior Systems Engineer, you will play a crucial role in maintaining the stability and functionality of our IT systems, with a focus on resolving complex technical issues related to digital payment platforms and web applications.

Additionally, the role will involve facilitating coordination between technical teams and end users, addressing queries, and assisting with application demonstrations.

Job Responsibilities:

Digital Payment Platforms:

• Provide expert-level support for digital payment platforms, ensuring seamless transactions and resolving payment-related issues promptly.
• Collaborate with development teams to implement improvements and updates to the payment systems.

Web-Based Applications:

• Monitor and troubleshoot web-based applications to ensure optimal performance and user experience.
• Diagnose and resolve issues related to application functionality, user interfaces, and system integration.

API Integration:

• Manage and support API integrations with various systems and third-party services.
• Troubleshoot and resolve issues related to API connectivity, data exchange, and system interoperability.

Technical Support:

• Provide L2 support for technical issues reported by end-users and internal teams.
• Collaborate with L1 support and development teams to escalate and resolve complex technical problems.

Incident Management:

• Respond to and resolve incidents within defined SLA (Service Level Agreement) timelines.
• Document and track incidents, providing clear and concise information for analysis and improvement.

Collaboration & Stakeholder Support:

• Collaborate with cross-functional teams, including developers, QA engineers, and IT operations, to ensure effective communication and issue resolution.
• Address queries from business teams, end users and ensure they receive timely, clear, and accurate information.
• Assist in demonstrating application workflows and capabilities to business teams and end-users, helping them understand the technical aspects of the systems.
• Work closely with the project manager and other stakeholders to support the implementation of IT initiatives and ensure alignment with business needs.

Continuous Improvement:

• Participate in ongoing process improvement initiatives to enhance the efficiency and effectiveness of support services.
• Stay informed about industry best practices and emerging technologies related to digital payments and web applications.

Candidate Requirements:

• Excellent troubleshooting & problem-solving skills, able to look at the bigger picture and resolve issues.
• Proven work experience as a Technical Support Engineer
• Familiarity with healthcare IT standards, regulations, and best practices.
• Good knowledge in troubleshooting hardware, software, and network-related issues.
• Basic knowledge of Microsoft Azure Cloud technology and architecture.
• Working knowledge with remote desktop applications and help desk software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Basic knowledge of SQL
• Ability to work effectively both independently & within a team.
• Experience working with IT ticketing systems.
• Flexibility to work in shifts.