Administrative Assistant (Night Shift)

Monzone Group is an established cold chain transport solutions provider founded in 1997, specialising in refrigerated trucks, insulated transport containers, and Thermo King refrigeration systems across Malaysia and Singapore. With more than 27 years of industry expertise, Monzone serves over 50% of the cold chain transport industry and is recognized for its strong after-sales support, customized engineering solutions, and 24/7 service capabilities.

Join our team as an Administration Assistant, supporting customer enquiries, service coordination, documentation, record keeping, and general administrative activities to ensure efficient operations and excellent service delivery.

About the role

Night Shift Administrative Assistant role supporting after-sales operations, truck coordination, and administrative functions during night shift hours.

Key responsibilities

• Receive customer complaints or service-related issues and escalate them to the relevant After Sales personnel for follow-up and resolution
• Receive truck breakdown reports, coordinate with the relevant technician for immediate attendance, and escalate to the relevant After Sales personnel for further follow-up
• Receive and coordinate supplier deliveries during night shift hours
• Attend to and verify the receipt of new chassis
• Monitor night shift operations and promptly report any issues or incidents to the relevant HOD for further action
• Assist in updating and maintaining records in the NAV system by accurately entering data provided by the Store Department
• Assist with general administrative duties, including filing, document management, and record keeping
• Support HR administrative tasks, including obtaining employee signatures on company documents and maintaining administrative records

About you

• Minimum Diploma qualification
• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Good communication and coordination skills
• Able to work independently and manage multiple tasks during night shift operations
• Responsible, reliable, and able to respond calmly to urgent situations
• Willing to work on a permanent night shift schedule