Administrative Assistant - Property Management

We are looking for a highly motivated and driven candidate who is willing to learn and grow in a fast-paced and creative environment.

Mission: To provide organized, efficient, and professional administrative support that enhances daily operations, promotes clear communication, and contributes to a productive and positive work environment. Dedicated to maintaining accuracy, confidentiality, and exceptional customer service while supporting team and organizational goals.

Essential Duties and Responsibilities:

• Maintain Keystone culture, core values, and sense of mission on your team.
• Learn specifications for all properties and apartments in the team portfolio. Become an expert in your office!
• Greet all office guests in a professional manner while assisting with in-person, phone, and email inquiries. Direct calls to the appropriate staff when needed and provide excellent customer service.
• Assist with general office organization and administrative operations, including filing paperwork, maintaining records, organizing documents, and ensuring office areas remain orderly and efficient.
• Update and maintain organizational and operational online spreadsheets, databases, and tracking systems with accuracy and attention to detail.
• Process online payments and assist with payment-related questions or concerns.
• Oversee parking-related inquiries, permits, and payments under the direction of the Director of Resident Services.
• Assist with routine property inspections and help with document findings, maintenance concerns, or resident-related issues.
• Support leasing operations by assisting with administrative leasing tasks, including scheduling/confirming appointments, conducting on-site tours, preparing leasing documents, and collecting security deposits.
• Assist with social media management by helping create content, promoting community engagement, and maintaining an active online presence for the property or organization.
• Plan, coordinate, and assist with resident events, community activities, and promotional initiatives to encourage resident engagement and retention.
• Assist management with special projects, reports, and additional administrative tasks as assigned.

Knowledge/Critical Skills:

• High level of proficiency with Microsoft Excel, Word, and Outlook required.
• Must be able to obtain and hold Pennsylvania Real Estate Salesperson’s License
• Excellent communication, time management and customer service skills.
• Comply with all Fair Housing rules and regulations.
• Ability to manage multiple complex priorities with seasonal and weekend demands
• Valid driver’s license and consistent personal transportation

Pay: $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person