Administrative Assistant, Scheduling and Dispatch

Overview

Clearline Mobility drives adults with developmental disabilities to their day programs around Humboldt County. We need a scheduler in the office to keep the phones and paperwork moving so our drivers and dispatcher can stay focused on the road.

Most of your day is phones and email. Families will call to cancel a ride or ask about a pickup. Day programs and county service coordinators call with questions and requests. You write down who called, what they need and how to reach them, pass it to the team, and call them back once there's an answer. When a van is running late, you call the families so nobody is left waiting at the door.

Between calls there's office work. You'll keep driver and training records current, file new hire paperwork, help our fleet manager track vehicle maintenance and inspections, and occasionally run a route yourself in one of our company minivans if a driver is out sick.

What you need: a friendly, steady phone voice and clear, short emails. Comfort with a computer, spreadsheets and learning new software. A habit of writing things down the moment you hear them. Office, reception, customer service or scheduling experience helps, but we'll train the right person. Experience working with adults with developmental disabilities is a plus but not required. Because you'll drive, you need to be 21 or older with a valid California driver's license and a driving record our insurance will accept.

Responsibilities

• Answer phones and email from families and follow up
• Call families when a van is running late
• Keep driver, training and new hire records up to date
• Help track vehicle maintenance, inspections and supplies
• Enter information into our scheduling software
• Drive a route in a company van when we're short a driver

Qualifications

• 21 or older with a valid California driver's license and a driving record
• Able to work in person in Eureka, Monday to Friday, 8:00 AM to 5:00 PM
• Comfortable with email, spreadsheets and learning new software
• Strong phone skills and clear, short writing
• Office, reception, customer service or scheduling experience preferred
• Experience working with adults with developmental disabilities is a plus, not required

Pay: $19.00 - $22.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• How many years have you worked answering phones, scheduling or doing office work?

License/Certification:

• California driver’s license (Required)

Ability to Commute:

• Eureka, CA 95501 (Required)

Work Location: In person