Administrative Assistant / Service Admin - Service Centre

Key Responsibilities: -

• Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution.
• Process and manage warranty claims, including verification of warranty information and supporting documents, coordination with suppliers/service centers, and timely follow-up until claims are properly resolved and closed.
• Assist with stock take and inventory management, ensuring accurate stock records, proper documentation, and timely reporting of any discrepancies.
• Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.
• Handle general administrative and coordination duties, maintain proper documentation, communicate and follow up effectively with customers, suppliers and internal departments, and carry out ad-hoc tasks and assignments as required by management.

Requirements

• Minimum 1–2 years of experience in customer service, administration, service coordination or a related field.
• Fluent in Bahasa Malaysia and English, both written and spoken.
• Mandarin-speaking ability is an added advantage to serve Mandarin-speaking customers.
• Patient, polite and customer-oriented, with the ability to handle different types of customers professionally.
• Good communication and interpersonal skills, with the ability to communicate effectively internally and externally.
• Strong attention to detail and good follow-up skills.
• Able to handle multiple tasks and prioritize work effectively.
• Comfortable working with documentation, records and administrative processes.
• Basic computer skills, including Microsoft Office or relevant systems.
• Positive attitude with a strong willingness to learn, develop and grow with the company.
• Responsible, proactive and able to work independently as well as in a team.
• Willing to support company sales events and activities as and when required, including working on weekends and public holidays.

Working Hours:

Location: Old Klang Road, Kuala Lumpur. 
Working Days: Monday to Saturday (Alternate Saturday Off)
Working Hours: 9:00 a.m. - 6:00 p.m.