Administrative Assistant (Tuition Centre)

About the role

The Tuition Centre Administrator manages the day-to-day operations of PTG Tuition Centre, handling student registration, scheduling, attendance, fee payments, and administrative documentation. The role involves coordinating between students, parents, teachers, and management while maintaining centre facilities and ensuring smooth centre operations.

Key responsibilities

• Manage student registration and ensure all student information is complete and updated
• Prepare, update, and monitor student and teacher class schedules
• Record and monitor daily student and teacher attendance
• Manage monthly tuition fee payments and accurately record all transactions
• Prepare and issue receipts and invoices with the correct payment details and numbering
• Follow up on outstanding payments and inform management of unresolved payment matters
• Respond professionally to parents' and students' enquiries via WhatsApp, phone calls, and walk-ins
• Provide accurate information regarding fees, subjects, schedules, programmes, replacement classes, and centre policies
• Maintain proper filing and organisation of student, teacher, financial, and administrative records
• Ensure classrooms, corridors, and centre areas are kept clean and organised

About you

• Ability to handle parents professionally, including complaints or difficult situations
• Maintain confidentiality of student, parent, teacher, staff, and business information
• Maintain professional behaviour, communication, appearance, punctuality, and discipline
• Ability to follow up on pending tasks and ensure important matters are not left unresolved
• Ability to provide clear handover to management or the next admin for incomplete tasks
• Prompt correction of administrative errors when instructed