Administrative Assistant with Reception duties

Join Our Team

Roebuck Nursing Home is looking for an organised, professional and friendly Administrative Assistant / Receptionist to become the welcoming face of our busy nursing home.

This is a varied role that combines front-of-house reception duties with essential administrative support to ensure the smooth day-to-day running of our home. You’ll be the first point of contact for residents, relatives, healthcare professionals, visitors and suppliers, making excellent communication and customer service skills essential.

Key Responsibilities

• Welcoming visitors and providing a warm, professional reception service.
• Answering and directing telephone calls and responding to enquiries.
• Managing incoming and outgoing post and emails.
• Maintaining accurate electronic and paper records.
• Supporting the Home Manager and senior team with general administration.
• Preparing letters, reports, meeting minutes and other documentation.
• Ordering office supplies and maintaining stock levels.
• Assisting with staff personnel files and recruitment administration.
• Coordinating appointments and meeting room bookings.
• Supporting compliance documentation and filing.
• Handling confidential information in accordance with GDPR.
• Liaising with residents, families, healthcare professionals and external agencies.
• Providing administrative support for audits, training records and quality assurance activities.

About You

We are looking for someone who:

• Has previous administration and reception experience (healthcare or care home experience is desirable but not essential).
• Is confident using Microsoft Office, including Word, Excel and Outlook.
• Has excellent organisational and time management skills.
• Has outstanding communication and customer service skills.
• Can work independently whilst managing multiple priorities.
• Has excellent attention to detail.
• Maintains confidentiality and professionalism at all times.
• Is approachable, compassionate and enjoys working with older people.

What We Offer

• Competitive salary
• Free lunch
• Paid annual leave.
• Ongoing training and development.
• Supportive management team.
• Friendly working environment

If you are an organised, positive and caring individual who enjoys working in a fast-paced environment and wants to make a real difference every day, we would love to hear from you.

To apply, please submit your CV together with a short covering letter explaining why you would be a great fit for this role.

Pay: £12.75-£13.75 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Employee discount
• Free parking
• On-site parking

Work Location: In person