Administrative Assistant/Front Desk

Administrative Assistant / Front Desk

We are a growing pediatric orthotics clinic dedicated to helping children move, play, and thrive. We are looking for a friendly, outgoing, and dependable Administrative Assistant / Front Desk Team Member to help keep our clinic organized and create a welcoming experience for the children and families we serve.

This is a great fit for someone who is organized, detail-oriented, takes initiative, enjoys working with people, and is willing to learn as our clinic continues to grow.

Job Responsibilities

• Greet patients and families and create a friendly, welcoming clinic environment
• Schedule and confirm patient appointments
• Answer and manage phone calls, emails, and messages
• Communicate professionally with parents, therapists, physician offices, and other providers
• Coordinate referrals and patient intake paperwork
• Maintain accurate and organized patient records
• Assist with obtaining necessary documentation from referring providers
• Process payments from families using clinic payment software
• Maintain organized records of company expenses and receipts
• Track clinic inventory and order supplies as needed
• Package and mail shipments
• Keep the front desk, waiting area, and common clinic spaces organized
• Assist clinicians with day-to-day administrative needs
• Support and coordinate clinic marketing initiatives
• Complete general office and administrative tasks as needed
• Take initiative to identify tasks that need to be completed and help keep clinic operations running smoothly

Qualifications (Required):

• Friendly, outgoing, and comfortable interacting with children and families
• Strong attention to detail and organizational skills
• Dependable and able to consistently arrive on time
• Ability to take initiative and work independently
• Willingness to learn new systems and processes
• Clear, professional written and verbal communication skills
• Comfortable communicating by phone, email, and in person
• Basic computer proficiency and ability to learn clinic software
• Ability to multitask and stay organized in a busy clinic environment
• Previous administrative, receptionist, front desk, or customer service experience
• Experience in a medical or pediatric office
• Familiarity with EHR or scheduling systems

Preferred, but not required:

A healthcare administration degree is not required. We value reliability, personality, initiative, organization, and willingness to learn more than formal education.

Schedule & Work Environment

• Full-time position
• Monday–Friday: 9:00 AM–5:30 PM
• No evenings or weekends
• In-person position at our pediatric orthotics clinic
• Small, supportive and family-friendly team environment

Compensation Training Period

The position begins with a 2-week paid training and onboarding period at approximately 10–15 hours per week. Training will include clinic systems, scheduling, patient intake, referral processes, communication expectations, and daily administrative workflows.

Full-Time Position

Following successful completion of training:

• $16–$18 per hour, based on experience
• Approximately 36–40 hours per week

Benefits

• Eight paid holidays
• Paid time off (PTO)(6 days during Year 1; 10 days during Year 2+)
• Paid training
• Consistent daytime schedule
• No evenings or weekends

Why Join Us?

• Meaningful work helping children and families
• Consistent, full-time weekday schedule
• Small and supportive team environment
• Opportunity to learn and grow as our clinic expands
• A role where your organization, initiative, and personality make a real difference in the day-to-day experience of our families

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Are you available to work in person Monday–Friday from 9:00 AM–5:30 PM?
• The pay range for this position is $16–$18/hour, based on experience. Are you comfortable with this range?
• Are you able to begin with a two-week training period of approximately 10–15 hours per week before transitioning to full-time hours?
• Please briefly describe any experience you have working in a medical office, pediatric setting, or with EHR/scheduling software.
• If selected, when would you be able to begin the job?
• This position involves frequent interaction with children and parents. What do you think makes someone great at the front desk of a pediatric clinic?

Experience:

• Administrative: 2 years (Required)

Work Location: In person