Administrative Assistant/Front Desk Receptionist

Island Queen Cruises employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast-paced, multicultural environment. We are always looking for passionate people who embrace our commitment to hospitality, company growth, teamwork, integrity, and exceptional customer experiences. We offer career opportunities with work/life balance and a rewarding career experience.

Position Summary

The Administrative Assistant is responsible for the day-to-day operation and organization of the front desk and office while providing professional and friendly service to customers, visitors, and team members. This position serves as the information center for incoming calls, visitors, and general inquiries while providing administrative support to the company as needed.

The ideal candidate is highly organized, detail-oriented, dependable, and able to manage multiple responsibilities in a fast-paced environment.

Duties and Responsibilities

Front Desk & Customer Service

• Answer and direct incoming phone calls.
• Respond to customer chats and provide complete and accurate information.
• Assist with customer concerns and escalations in a professional and courteous manner.
• Greet and assist visitors and manage incoming front desk traffic.
• Provide applications and basic information to prospective candidates.
• Maintain knowledge of company products, services, tours, and hours of operation.
• Maintain professional communication and follow company communication etiquette guidelines.

Administrative Support

• Schedule meetings and interviews as requested by management.
• Review and respond to emails throughout the day.
• Maintain communication with all departments, management, and dock staff.
• Prepare monthly newsletters for all companies.
• Coordinate office birthdays and anniversaries.
• Organize hiring packets.
• Organize employee uniforms.
• Create the annual payroll calendar.
• Perform other duties as directed by management.

Office Organization

• Check and distribute incoming mail and outgoing mail.
• Keep the kitchen and conference room tidy and organized.
• Coordinate front desk decorations for holidays.
• Monitor office supplies and place orders as needed, including plates, cups, cutlery, paper towels, copy paper, trash bags, and other office necessities.
• Place Amazon orders based on office needs.
• Ensure the office remains organized, stocked, and presentable.

Requirements

• Ability to fluently speak, read, write, and understand English and Spanish.
• Friendly and professional communication skills.
• Strong customer service and hospitality skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and ability to prioritize multiple tasks.
• Ability to communicate effectively with customers, team members, and management.
• Basic computer skills and ability to learn company software during onboarding.
• Knowledge of company products, services, and hours of operation.
• Knowledge of the local area preferred.
• Ability to work independently and as part of a team.

Education & Experience

• High school diploma or equivalent.
• 1–2 years of administrative, clerical, customer service, or front desk experience preferred.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Weekends as needed

Work Location: In person

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Communication skills: 1 year (Preferred)
• Time management: 1 year (Preferred)

Language:

• Bilingual English/Spanish (Preferred)

Work Location: In person