Administrative Assistant/Office Assistant

Knowledge, Skills, and Capacities

• Working knowledge of business English.
• Familiarity with standard office practices, procedures, and filing systems.
• Ability to perform basic tabulation and arithmetic calculations.
• Ability to understand and follow oral and written instructions.
• Ability to interact courteously and effectively with the public and internal staff.
• Ability to maintain accurate records and handle sensitive information with discretion.

Education

• Education equivalent to graduation from a senior high school; or any combination of education and experience that is substantially equivalent to the above.

Preferred Skills and Qualifications

• Experience working in a public‐facing, customer service, or administrative support role.
• Experience in a government, healthcare, veterans’ services, or cemetery environment.
• Familiarity with eligibility determinations, benefits processing, or application review processes.
• Proficiency with common office software (e.g., Microsoft Word, Excel, Outlook) and basic data systems.
• Demonstrated interpersonal skills and ability to interact compassionately with veterans, family members, and the public.
• Experience supporting outreach activities, reporting, or community events.h efficiency, and support various office functions. Your energetic approach and attention to detail will help foster a productive, welcoming atmosphere, enabling our team to thrive and deliver exceptional service.

Responsibilities

• Greet visitors, clients, and vendors with professionalism and a friendly demeanor at the front desk.
• Manage multi-line phone systems, directing calls accurately and courteously while maintaining excellent phone etiquette.
• Handle incoming and outgoing correspondence, including emails, mail, and packages, ensuring timely distribution.
• Maintain organized records by performing data entry, filing, proofreading documents, and managing confidential information securely.
• Support office management tasks such as scheduling appointments, coordinating meetings, and managing calendars.
• Assist with bookkeeping using QuickBooks or similar software to track expenses, invoices, and financial records.
• Provide exceptional customer service by responding promptly to inquiries and supporting client communication efforts.

Requirements

• Proven clerical experience or office experience demonstrating strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with excellent computer literacy.
• Experience with QuickBooks or other bookkeeping software is highly desirable.
• Bilingual abilities are a plus to effectively communicate with diverse clients and team members.
• Strong typing skills, data entry accuracy, and attention to detail for proofreading documents.
• Excellent phone communication skills coupled with professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining high levels of professionalism.
• Demonstrated time management skills to prioritize tasks efficiently in a fast-paced environment.
• Personal assistant or office management experience is advantageous but not mandatory.

Pay: $19.00 - $20.00 per hour

Expected hours: 35.0 per week

Benefits:

• Paid time off

Experience:

• Clerical OR Administrative : 2 years (Required)

Ability to Commute:

• Exeter, RI 02822 (Required)

Work Location: In person