Administrative Assistant/Receptionist

Administrative Assistant/Receptionist
Studio Plastic Surgery – Toronto, ON

Studio Plastic Surgery is one of Toronto’s leading plastic surgery and medical aesthetics clinics, known for delivering natural, beautiful results with the highest standard of patient care. We’re currently seeking a highly organized, polished, and client-focused Front Desk / Administrative Assistant to join our growing team.

As the first impression of our clinic, you’ll play a vital role in creating a welcoming, professional, and seamless experience for every patient who visits or contacts us. This position is perfect for someone who thrives in a fast-paced, patient-centered environment and enjoys balancing client service with administrative responsibilities.

Key Responsibilities:

Administrative Assistant/Receptionist & Client Experience

• Serve as the first point of contact for patients by phone, email, and in person
• Answer and direct incoming calls, manage voicemails, and ensure timely follow-up
• Schedule consultations and manage provider calendars efficiently
• Deliver exceptional service by addressing questions and concerns with empathy and clarity
• Greet and check in patients, ensuring a warm and professional experience from start to finish
• Track patient leads and follow up strategically to convert inquiries into bookings
• Maintain accurate records of patient interactions and appointment statuses
• Assist with EMR/CRM data entry, scanning, and file management
• Collaborate with the medical aesthetics and clinical teams to ensure a seamless patient journey

What We’re Looking For:

• Minimum 3-5 years of experience in customer service or administrative support (preferably in a medical, plastic surgery, dermatology, aesthetics, or spa setting) Hourly rate is based upon experience.
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and emotional intelligence
• Strong attention to detail and time management skills
• Comfortable with scheduling platforms, EMRs, and Microsoft Office
• A polished, proactive, and welcoming approach to client service

Why Studio Plastic Surgery?
At Studio, we blend clinical excellence with a boutique experience. You’ll join a high-performing, supportive team dedicated to delivering both beautiful outcomes and a thoughtful, elevated patient journey.

Job Type: Part-time

Pay: From $22.00 per hour

Expected hours: No less than 16.0 per week

Benefits:

• On-site parking

Ability to commute/relocate:

• Toronto, ON M5M 3G6: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative: 3 years (required)
• Plastic surgery: 2 years (required)

Language:

• English (required)

Work Location: In person