Administrative Assistant/Receptionist

We currently have a great opportunity for an individual who is looking to be a valued member and key contributor to our Customer Service Team. The successful candidate will be an integral part of a fast paced work environment providing reception and administrative support to key areas of the insurance business.

ABOUT OUR COMPANY: We provide services for General as well as Life Insurance. Our Customer Service team is the heart of our organization and we take every measure to foster learning, professional development and career advancement of each individual.

BENEFITS OF A CAREER WITH US:

• Health and Dental Benefits – Enjoy comprehensive health and dental coverage as part of your employee benefits package
• Great workplace culture where you can enjoy what you do and feel valued
• Clear, candid, and constructive feedback to support your success
• Investment in your skills, professional development, and well-being
• Coaching, mentoring and education
• An environment that promotes work-life balance

SUMMARY:

The Receptionist/Admin Asst. will act as a first point of contact including the duty of answering and transferring phone calls, responding emails and serving walk-in clients. The position will provide additional support to the management team as required.

REQUIREMENTS:

• Successful completion of Grade 12 or higher.
• Smart, ambitious, fast paced and personable.
• Tech-savvy and confident using computers, office software, and cloud-based systems; capable of troubleshooting basic technical issues and adapting to new platforms with minimal training.
• Striving for improvement and growth
• Be effective – get things done
• Strong customer service skills
• Demonstrate exceptional verbal and written communication skills
• High degree of adaptability and effectiveness
• Expert in managing business social media

JOB DUTIES AND RESPONSIBILITIES INCLUDE(BUT NOT LIMITED TO):

• Initial point of contact, providing assistance to the walk in customers
• Manage and direct all inbound calls/emails; handle inquires and/or direct appropriately
• Manage inbound and outbound mail/couriers
• Taking Payments and Explaining Payment schedule to clients
• Provide general support in the form of data entry, filing, report queries and preparation
• Maintain office supplies
• Other duties as assigned

EXPERIENCE:

• Minimum 1 Year Experience in Customer Service (Experience in Insurance Industry is an asset)

THIS POSITION WILL APPEAL TO SOMEONE WHO:

• is motivated, willing to learn and grow with our company.
• has a keen eye for detail and accuracy along with excellent data entry skills
• has a strong pleasant phone manner dealing with a busy multi-line phone system in a professional manner
• enjoys customer service, and interacting with clients on the phone and in person

LANGUAGE REQUIREMENTS: Candidate must be Bilingual who can speak:

• English
• Punjabi

COMPENSATION: Compensation will be determined on the basis of your education, work and experience.

JOB TYPES:

• Full-time, Permanent

LOCATION:

• Edmonton, AB

We appreciate the interest of all that apply however only qualified candidates will be contacted.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Language:

• Punjabi & English (required)

Work Location: In person