Administrative Assistant/Referral Coordinator

We are looking for a responsible Administrative Assistant to perform a variety of administrative and clinic-support tasks. Duties of the Administrative Assistant include providing support to our providers, managers, and team-members, assisting in daily office and clinic needs.

Administrative Assistant responsibilities include maintaining appropriate filing systems, managing referrals into and out of the clinic, answering phones as the primary operator, directing calls to appropriate department, assist front-office positions with overflow tasking, and filling in for various positions based on availability, experience, and training.

The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. If you have previous experience as an Executive administrative assistant and/or familiarity with Orthopaedic outpatient operations, we’d like to meet you. Ultimately, a successful Admin Assistant will provide primary support to team members for efficient and smooth day-to-day operation of our office.

Responsibilities

• Answer and direct phone calls
• Schedule patient appointments
• Prioritizing and scheduling all incoming and outgoing referrals
• Creating and maintaining referral documentation and medical record requests
• Monitoring fax systems
• Develop and maintain a filing system
• Maintaining and dispersing patient requests
• Provide general support for patient questions
• Liaise with management and front-office team to handle requests and queries from providers and patients
• Monitoring social media, reputation management, and patient satisfaction
• Filling-in for other positions during time-off requests

Skills

• Proven experience as an administrative assistant or office admin assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Strong ability to work in a fast-paced environment without feeling fatigued
• Strong ability to communicate positively with all patients, provider offices, and/or third-party entities.
• Highly flexible and eager to learn
• High School diploma; additional education within healthcare-based vocation is preferred

Job Types: Part-time, Temporary

Pay: $10.00 - $13.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Tazewell, TN 37879 (Required)

Work Location: In person