Administrative Associate

Overview:

The Office of Central Advsing at Auburn University at Montgomery is accepting applications for an Administrative Associate. The Administrative Associate plays an important role in fulfilling Central Advising’smission by ensuring the front office operates efficiently and effectively. Key responsibilities include scheduling appointments, managing phone and emailcommunications, and maintaining accurate records.

Additionally, this position involves coordinating advising events, executing purchasing and reconciliation processes, interfacing with other campus offices to promote studentsuccess, and assisting the Director and Associate Director with various administrativetasks. This position reports to the Director of Central Advising.

Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.

For full consideration upload a cover letter, resume, and a list of at least three professional references.

Responsibilities:

Front-office Operations (80%)

• Foster a welcoming atmosphere through excellent customer service, ambiance,and positive interactions.
• Oversee daily front-office operations, including processing student forms, openingand closing the office, and maintaining accurate student records.
• Supervise the waiting room and manage scheduling for walk-in and scheduledadvising appointments to ensure efficient service.
• Monitor and direct phone calls and email inquiries to the appropriate advisors anddepartments.
• Coordinate office supply inventory and manage purchase orders as needed.
• Initiate and track maintenance requests using the Track-It system.
• Coordinate Central Advising events, such as workshops, registration fairs, andinformation sessions. This includes promoting events with the Marketing teamand managing room reservations with Conference Services.
• Collect and maintain accurate fiscal and statistical records; assist with reportpreparation and data entry.
• Prepare, proofread, and/or draft correspondence for supervisory staff.

Enrollment & Retention Support (20%)

• Assist with inquiries sent to [email protected] [email protected], following up to ensure timely resolutions.
• Support enrollment and retention initiatives, including call campaigns andproactive outreach to recently admitted and continuing students, and trackstudent responses.
• Act as a liaison between students, advisors, and other departments to facilitateefficient support.

Qualifications:

Minimum Qualifications
High school diploma and two (2) years clerical/administrative experience. Relevant education may be substituted for experience requirement.

Preferred Qualifications
Bachelor’s Degree and experience working in higher education or academic supportservices office.

Equal Opportunity Compliance Statement:

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.