Administrative Associate

About Us:

APT Foundation is a private, nonprofit organization dedicated to improving the health and well-being of individuals and families affected by substance use and mental health disorders. Serving communities across Connecticut since 1970, we provide comprehensive, evidence-based treatment, including medication-assisted treatment, counseling, mental health services, primary care, and recovery support.

Our Mission: Driven team is committed to compassionate, person-centered care and creating pathways to lasting recovery.

Job Summary:

The Administrative Associate supports the daily operations of APT Foundation’s Central Medical Unit by managing high call volumes, coordinating scheduling, and handling insurance tasks. The role requires strong oral and written communication skills, the ability to multitask and solve problems efficiently, and a high level of attention to detail. Candidates must demonstrate ethical practice, and the ability to maintain strict confidentiality of client information. Strong customer service skills, sound judgment, discretion, and the ability to follow agency policies and objectives are also essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as the first point of contact by answering and directing phone calls, screening correspondence and greeting patients and visitors.
• Manage front desk patient flow and check in patients;
• Coordinate meetings, manage calendars for staff as needed;
• Assist with various administrative tasks, including filing, data entry, and maintaining office supplies;
• Ability to act in accordance with APT policies and objectives;
• Strong communication skills both verbally and in written form;
• Proficient in computer skills;
• Ability to work with minimal supervision in a fast-paced and ever-changing environment;
• Strong organizational and multitasking abilities;
• Critical thinking and problem solving skills required;
• Attention to detail;
• Provides a supportive environment;

Qualifications and Skills:

• Associate’s Degree and/or 2 plus years’ experience in a patient center setting.
• Bilingual Spanish preferred.

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• 403(b) Retirement Plan and 403(b) employer matching

Job Type: Full-time, 37.5 Hours

Job Location: On Site/ In Person

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• New Haven, CT 06511 (Required)

Work Location: In person