ADMINISTRATIVE CARE MANAGER

DUTIES/RESPONSIBILITIES:

Follow all applicable laws and regulations, including VBHCS Code of Conduct and VBHCS Policies and Procedures, in order to create and maintain a healthcare and business environment that is committed to integrity and ethical conduct.

The Care Manager is expected to maintain a level of performance consistent with the grant responsibilities and time frames 50% of the time.

Works with general supervision and performs a variety of clerical and administrative functions in a professional, confidential and courteous manner 50% of the time.

                                                                                                                                                                          

General Characteristics of Duties:

Provide care management to adults and children focusing on strengths of individuals and families. Provide case management services to adults who have alcohol and drug treatment issues or co-morbid health problems.  Care management services assist individuals in gaining access to and maximizing the benefit of needed medical, social, educational and other support services.

Care Management services as outlined in the TN Health Link model perform six distinct activities:  Comprehensive Care Management, Care Coordination, Referral to Social Supports, Patient and Family Support, Transitional Care and Health Promotion.  Care Management as a service is provided both at the office and also within the community as appropriate to the needs being addressed. 

Specific duties include:

1.         Comprehensive Care Management – Initiate, complete, update, and monitor the             progress of a   comprehensive person-centered care plan (as needed).

2.         Care Coordination – Participate in the patient’s physical health treatment plan as        developed by their primary care provider as necessary.  Support scheduling and reduce      barriers to adherence for medical and behavioral health appointments.  Proactive         outreach and follow up with primary care and behavioral health providers.

3.         Referral to Social Supports – Identify and facilitate access to community supports (food,            shelter, clothing, employment, legal, entitlements and all other resources).      Communicate patient needs to community partners.  Provide information and           assistance in accessing services.

4.         Patient and Family Support – Provide high-touch in-person support to ensure treatment         and medication adherence.  Provide caregiver counseling and training.  Identify            resources to assist individuals and family supporters.

5.         Transitional Care – Provide additional high touch support in crisis situations.  Participate       in development of discharge plan for each hospitalization.  Develop a systemic protocol        to assure timely access to follow-up care post discharge.  Establish relationships with    other treatment settings.  Communicate and provide education.

6.         Health Promotion – Education the patient and his/her family on independent living skills       with attainable increasingly aspirational goals.

Other Duties:

1. Reports / Record keeping

            Track billing for grant service recipients to ensure proper billing

      2.   Engagement

• Treat consumers with respect as individuals.
• Connect in a positive manner with consumers, family members and other natural supports.
• Solicit consumer opinions and input.
• Listen and respond with respect.

1. Promote the Care Management Team

• Actively participate in team process and utilize team resources.
• Meet with team on scheduled staff meetings and discuss any concerns regarding working with consumer, etc.
• Employ good communication skills (listening, reflecting, role model, etc.)
• Report and share information promptly with doctor, team, and others, as appropriate.

1. Screen and assess enrollees to determine eligibility

Administrative Support

1. Answers telephone, screens calls, and takes messages
2. Greets and processes all clients or visitors entering area
3. Collects and receipts client payments
4. Reconciles collections and processes to appropriate office daily
5. Maintains schedules for therapist and physicians
6. Processes all intake paperwork
7. Processes all transfers
8. Handles emergency situations in a calm and professional manner and routes calls to crisis team
9. Demonstrates basic word processing skills
10. Keeps reception and waiting room neat
11. Various clerical assistance to therapists and physicians

EDUCATION/EXPERIENCE

Must have a Bachelor’s degree in a health-related field of counseling, psychology, social work or other behavioral sciences and at least two (2) years of paid work experience in the behavioral health setting.  Strong computer skills including use of Microsoft Word/Excel preferred.