Administrative Coordinator 3

About This Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health Make a meaningful impact in your community as a vital member of the public health team! This position provides essential administrative and client support across a variety of health programs, including Reproductive Health, Immunizations, WIC, HIV, STD, TB, Genetics, and Vital Records. From assisting clients and coordinating appointments to maintaining critical records, supporting clinics, and participating in community outreach and emergency preparedness efforts, you’ll play an important role in helping individuals access the health services they need. If you’re organized, compassionate, detail-oriented, and ready to make a difference, we encourage you to apply! An Ideal Candidate Should Possess The Following Competencies: Accepting Direction : The ability to accept and follow directions from those higher in the chain of command.

Communicating Effectively : The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers : The ability to serve the needs of those who support and/or rely on the services provided.

Following Policies and Procedures : The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Demonstrating Initiative : The ability to assess information and take action independently to help the organization achieve its goals.

Making Accurate Judgments : The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Managing Conflict : The ability to recognize and navigate disagreements in a rational, unbiased, and productive way.

Solving Problems : The ability to discover solutions to problems.

Minimum Qualifications Two years of experience in administrative services.

Experience Substitution: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties: Job Duties and Other Information

• Provide clerical support for the following programs, including but not limited to Reproductive Health, Immunizations, Sexually Transmitted Diseases (STD), Tuberculosis (TB), Women, Infants, and Children Supplemental Food Program (WIC), HIV, Genetics Program, Child Special Health Services (CSHS) and Vital Records.
• Answer/route telephone calls and greet visitors/clients. Interview and screen patients, in person, according to financial status to determine program eligibility.
• Assess and collect fees for services. Enter data into multiple computer programs.
• Schedule and maintain patient appointments for medical providers to ensure patients follow up according to nursing or medical plan.
• Serve as Local Deputy Registrar of Vital Records to local Vital Records Registrar.
• Issue certified copies of death certificates using pre-numbered banknotes in numerical order, ensure security and confidentiality of records and collect fees.
• Responsible for pre- and post- clinic activities, such, preparing clinic forms, posting patient charges, etc.
• Attend staff meetings, required training sessions, and conferences.
• Duties are performed under the supervision of the Administrative Supervisor 2 (AS-2).
• Participate in all emergency preparedness, planning and exercises in order to be rapidly mobilized and deployed at the Regional and/or State level following an event such as a hurricane, nuclear, chemical, biological weapons of mass destruction, natural and/or man-made disaster. Duties may be reassigned to accommodate Emergency Preparedness response activities. Performs duties assigned by the appropriate Incident Command (ICS) Staff Section Chief.
• Meet and maintain requirements to be an authorized driver. Ensure proper time entry and coding for payroll into LEO. Complete travel expense reimbursement requests via LEO.
• Maintain knowledge of complex federal, state, and agency program policies for multiple health services. Participate in community outreach events.

Position-Specific Details: Location: Office of Public Health / Region 5-BRCO / Calcasieu Parish

Appointment Type: This position will be filled as a Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3262109005

Position Number(s): 50355401

How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE . Contact Information: Shambrielle Pooler

[email protected]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available* here *. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

This position will be filled as a Job appointment only. Job appointments may last up to 48 months. Acknowledge by checking “Yes” that you understand this is a temporary position.

• Yes
• No

02

ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

03

ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

04

DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don’t solve problems.
• I meet expectations and help with solutions when asked.
• I take ownership, solve problems, and follow through.
• I take initiative, innovate, and deliver results beyond expectations.

06

FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

07

FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

08

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

09

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

10

Do you have experience in customer service dealing with members of the public?

• Yes
• No

11

How many years of data entry experience do you possess?

12

Do you have experience working in a medical office?

• Yes
• No

13

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.

• Required Question