護理文員 Administrative Coordinator / Clerk (屯門長者生活社區)

Forward Living sincerely invites you to join our team!

Job Overview:

我們現正增聘「護理文員 / 文員」一職。此職位將為護理團隊提供專屬的行政支援。同時，您將成為護理、社工及營運團隊之間的重要溝通橋樑，為長者及家屬提供更優質的服務體驗。

We are currently hiring an "Administrative Coordinator / Clerk". This position will provide dedicated administrative support to our nursing care staff. At the same time, this role will serve as an important liaison between the Nursing Care, Social, and Operations Teams, contributing to better care coordination and an enhanced service experience for residents and their families.

主要職責 / Key Responsibilities:

• 護理行政與專屬支援 / Nursing Administrative & Specific Support: 處理日常護理部的行政及文書工作，包括員工培訓和考核記錄﹑政策更新記錄和會議記錄。特別針對護理團隊的支援：協助當值主管準備交更紀錄、協調藥房藥物記錄、更新護理人員當值更表、管理代購護理物品/服務同意書﹑管理日常物資，並協助處理基本的非臨床住客查詢和住客情況更新。Manage daily administrative tasks and paperwork for the nursing department, including staff training and appraisal records, policy update records, and meeting minutes. Specific support for the nursing team: Assist the duty in-charge in preparing handover records, coordinate medication records with pharmacies, update nursing staff duty rosters, manage daily supplies, and assist in handling basic non-clinical resident inquiries and resident status updates.

• 醫療檔案管理 / Medical Record Management: 協助整理住客病歷記錄、醫療排版、護理記錄: 體重、維生指數、血糖、特別關顧名單、約束物名單、覆診記錄、藥物記錄、治療師/營養師轉介名單、到診醫生轉介名單及存檔、傳染病記錄名單，以及跟進日常醫療消耗品及物資的庫存記錄、陪診員及交通安排。
  Assist in organizing resident medical records, medical charting, and nursing records: weight, vital signs, blood sugar, special care lists, restraint lists, follow-up appointment records, medication records, therapist/dietitian referral lists, visiting doctor referral lists and filing, and infectious disease record lists. Follow up on inventory records of daily medical consumables and supplies, escort services, and transportation arrangements.

• 跨部門協調 / Interdepartmental Coordination: 擔當護理團隊、社工團隊及營運團隊之間的溝通橋樑，改善跨部門溝通與協作，提升整體工作流程效率。
  Serve as a communication bridge between the Nursing, Social, and Operations Teams to improve interdepartmental communication, collaboration, and overall workflow efficiency.

• 家屬溝通與護理活動支援 / Family Communication & Nursing Activity Support: 作為護理團隊與家屬溝通的初步聯絡點，協助解答一般非臨床性質的疑問及提供住客情況更新。協助護理部籌辦與家屬或住客相關的護理活動（如健康講座、家屬座談會等），負責處理報名、聯絡及物流安排。在有需要時，協調社工團隊作進一步跟進，以提升住客及家屬的整體體驗。Serve as the initial point of contact between the nursing team and family members, assisting with general non-clinical inquiries and providing resident status updates. Assist the nursing department in organizing nursing-related events for residents or families (such as health seminars and family meetings), handling registration, liaison, and logistical arrangements. Coordinate with the social team for further follow-up when necessary, enhancing the overall experience for residents and families.

• 營運及行政團隊協作 / Operations & Admin Team Collaboration: 負責將護理部的日常營運需求（如醫療設備報修、膳食及洗衣安排更改）準確通報至營運團隊。協助記錄住客的額外收費項目（如醫療消耗品、尿片等使用量）並定期提交予行政及財務部作發票結算，提升院舍整體營運效率。Responsible for accurately reporting daily operational needs of the nursing department (e.g., medical equipment maintenance requests, changes in meal and laundry arrangements) to the operations team. Assist in recording residents' extra chargeable items (e.g., medical consumables, diaper usage) and regularly submit them to the Admin and Finance team for billing purposes, increasing overall operational efficiency.

• **通與協調 / Communication & Coordination：**與家屬及各方持份者保持有效率的溝通，建立良好的關係。Maintain effective communication and build strong, positive relationships with family members and various stakeholders.

入職要求 / Requirements:

• 必須具備文職或行政工作經驗。
  Clerical experience is a must.

• 具備於安老院舍、醫院或醫療機構工作經驗者將獲優先考慮。
  Experience working at an elderly home/hospital/medical setting is an advantage.

• 具備相關醫療/復康證書將獲優先考慮，例如: 保健員﹑復康助理﹑急救等的證書 Possession of relevant medical/rehabilitation certificates is an advantage, such as Health Worker, Rehabilitation Assistant, First Aid, etc.

• 具備同理心及以住客為本的服務態度，具備強烈的客戶服務意識。
  Compassionate and resident-focused approach, with strong customer service orientation.

• 處事專業、有責任心且適應力強，注重細節。
  Professional, reliable, adaptable, and attention to details.

• 具備良好溝通技巧及團隊合作精神，能與各部門建立積極良好的工作關係。
  Team player with the ability to build positive working relationships across departments and demonstrates good communication skills.

• 熟練使用一般辦公室電腦軟件，例如: MS Office Word, Excel, Outlook, PPT及一般算式運算。以及中英文打字。
  Proficient in general office computer software, such as MS Office Word, Excel, Outlook, PPT and basic formula calculations, as well as Chinese and English typing.

Benefits:

• Annual leave of 14 days.
• Discretionary performance bonus.
• Meal provided.
• Birthday leave, paid marriage leave and compassionate leave.
• Medical insurance.
• Employee shopping discounts.
• Professional on-the-job training.
• Good career advancement opportunities.

Learn more about us on our website :  https://www.forwardliving.com.hk/

Interested candidates please click "Apply Now" which including your application and resume including present and expected salary and date available.

(Applicants not invited for interviews within 2 months may assume their applications unsuccessful. Information provided will be treated with strict confidence, used and retained for recruitment purposes only for 2 years.)