Administrative Coordinator

About the Role

MKC Threads is a growing custom print and embroidery shop specializing in high-quality apparel and branded merchandise. We work with schools, small businesses, organizations, and brands to bring their ideas to life.

We’re looking for a Part-Time Administrative Coordinator to be the organizational backbone of our shop. You’ll keep our inventory ordered, received, and organized, welcome walk-in clients, support the Shipping department, and serve as a friendly, dependable point of contact for our clients in person and over email. You’ll work closely with our production and design teams to make sure orders move smoothly from start to finish. This is a hands-on, on-site role in a fast-paced, creative environment.

No prior experience is required; we provide full training.

Key Responsibilities

Inventory Management

• Order inventory and keep stock levels on track for upcoming orders and seasonal demand.
• Receive incoming shipments, check them against orders, and report any shortages or damaged items.
• Locate, label, and organize incoming inventory so items are easy to find and accounted for.
• Order and maintain shop and office supplies.

Customer Service

• Greet and assist walk-in clients, answering questions and creating a welcoming experience.
• Respond to client emails promptly and professionally, and follow up until issues are resolved.
• Give customers order status updates and pass along product, pricing, and turnaround information.
• Help resolve order questions, corrections, and remakes by gathering details and coordinating with the team.

Shipping & Order Support

• Assist with packing and shipping orders accurately and on time.
• Prepare shipping labels, send tracking numbers, and share delivery updates with customers.
• Coordinate customer pickups and deliveries.

General Administration

• Enter order details and customer information into our systems and keep records organized.
• Support the production and shipping team by passing along customer requests and deadlines.
• Assist with invoices, payment receipts, and order paperwork as needed.
• Keep the front of the shop and inventory areas clean, organized, and presentable.

What We’re Looking For

• No experience necessary; we will train the right candidate. Prior administrative, retail, or customer service experience is a plus.
• Friendly, professional communication style, in person and via email.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a busy environment.
• Basic computer skills, including email, spreadsheets, and data entry.
• Ability to work independently.
• Ability to lift and move boxes and inventory as needed.
• Reliable, punctual, and comfortable working as part of a small team.
• Familiarity with Fraternity/Sorority Greek life is a plus, but not required.

Why Work at MKC Threads

• On-the-job training
• Creative and supportive team environment
• Opportunity to learn new skills
• Growth opportunities as the company continues to scale

How to Apply

Please submit your resume and a short note about why you’d be a great fit.

Pay: $22.00 - $24.00 per hour

Expected hours: 24.0 – 32.0 per week

Work Location: In person