Administrative Coordinator

B.E.S. (Business and Engineering Solutions) is looking for a Helpdesk & Administrative Coordinator to join the team. This is a primarily administrative position, acting as the first point of contact for building occupants and building managers. You will make sure every request is logged, dispatched to the right people and followed through until it is resolved.

Your responsibilities:

• Receive and handle incoming calls and emails from building occupants, building managers and other stakeholders.
• Log every r equest as a ticket in the ticketing/maintenance management system.
• Dispatch requests to the appropriate internal teams or technicians (e.g. an occupant reports that an office is too hot: you create the ticket and send a technician to check the temperature and decide whether an intervention is needed).
• Coordinate with internal teams to assess the feasibility of larger requests (e.g. a building manager asks for a boiler renovation).
• Follow up on open tickets, keep requesters informed and make sure requests are closed properly.
• Maintain accurate and up-to-date records of all interventions.

Your profile:

• Experience in a helpdesk, customer service or administrative role, ideally in facility management, technical services or construction is an asset,
• You have a least a Bachelor Degree,
• Strong communication skills, both written and verbal, with a service-oriented attitude.
• Well organized, rigorous and able to prioritize in a fast-paced environment.
• Comfortable working with ticketing systems and ERP/CMMS tools; good command of Microsoft Office, especially Excel (useful for reporting).
• Fluent in French and English ; knowledge of Dutch is a plus.
• A proactive, solution-oriented mindset and the ability to coordinate with technical teams.

What can you except as a B.E.S. consultant?

• Great projects in Engineering and High Technologies through major players to develop your technical skills and hard skills,
• Knowledge sharing processes though our competences centers and experts' communities to grow your multi-sectorial knowledge,
• A strong developm ent plan to improve your soft skills such as Leadership, Communication skills, Change & People management capabilities…
• A permanent contract with a full package made of gross salary on 13.92 months, lunch allowance, net allowances, group insurances OR a VIE!
• A friendly, lively working environment within a dynamic and motivated team !!