Administrative Coordinator

Locally owned and operated leading SERVPRO in business in Rhode Island area for over 34 years seeks to hire an admin coordinator.   Job Description:  The Administrative Coordinator is the first person our customers speak to and can be the hero that helps them through their stressful day. This person will perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Incentive and bonus opportunities will be available Responsibilities:

• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry
• Coordinate job scheduling
• Perform general administration duties
• Assist other departments, as needed
• Make outgoing customer quality satisfaction calls

Preferred Qualifications:

• Customer service experience, quality assurance, and scheduling a plus
• Strong written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• 3+ year(s) of administrative or office-related experience and business experience
• Ability to successfully complete a background check subject to applicable law