Administrative Coordinator

The Administrative Coordinator serves in the Division of Student Affairs (DSA). Coordinates and manages offices activities and workflow processes to ensure smooth efficient operations. Performs administrative support duties. Makes work related decisions in accordance with existing polices and procedures. Oversees the work activities of lower level support personnel. This individual is responsible for responding to phone and email inquiries from prospective students. The Administrative Coordinator will assist with on-campus DSA programs and workshops when necessary. May perform designated duties of immediate supervisor during periods of absence.

Essential Functions (Principal Duties and Job Responsibilities):

• Administers and coordinates department activities, office services and the work activities of lower-level support personnel.

• Assists in the development and implementation of office procedures and work schedules. Plans, schedules and facilitates meetings.

• Acts as liaison with other departments, faculty, staff, students and external organizations and responds to inquiries regarding department policies, procedures and functions.

• May participate in the hiring, disciplining, termination and evaluation of assigned support staff.

• Composes, formats and types correspondence using PC applications including word processing and spreadsheets.

• Monitors, complies and interprets department budgetary and financial items and grant specifications.

• Manage admissions phone and email inquiries from prospective students for various academic programs

• Utilizes Work Day Information System

• Assist in planning, allocation and monitoring of fiscal, physical, human and technological resource

• Develop web presence for role/services

• Formulate system to solicit feedback from internal and external customers

• Work proactively to accomplish tasks and communicate accomplishments to supervisor;

• Formulate policies and procedures for the program

• Assist with the development of programs for students

• Performs other related duties as assigned

Knowledge, Skills and Abilities Required:

• Ability to evaluate situations and make decisions

• Ability to establish and maintain an effective working relations with students, the public and other employees

• Ability to express ideas clearly and concisely, orally and in writing.

• Critical thinking skills.

• Ability to gather data, compile information and prepare reports.

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• Advanced writing and editorial skills.

• Intermediate to advance experience working with computers and various software applications.

• Knowledge of communication principles, media, and marketing techniques.

• Demonstrated strong commitment to service

• Excellent organizational and time management skills

• Excellent interpersonal, oral and written, analytical research and problem-solving skills

• Demonstrated ability to coordinate multiple projects

• Demonstrated ability to make decisions

Education and Experience Required:

• Bachelor's degree and experience in enrollment services
• Strong analytical and organizational skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Education and Experience Preferred:

• Master’s degree in Higher Education Administration, Business Administration, Public Administration,
• Experience in Student Affairs administration.
• Knowledge of Workday or similar student information systems.
• Demonstrated ability to manage multi-department budgets.
• Experience working with student fee management.
• Familiarity with higher education regulatory requirements (FERPA, Title IX, Clery Act).