Administrative Coordinator - Service

Nachi America, Inc. thrives on developing long-term relationships. We are a customer-centric, solution-driven, and ambitious team that is passionate about solving our customer challenges. Come join a world leader in robotics and system automation.

We have an exciting opportunity for an individual to join us as an Administrative Coordinator in our Service Department. If you are hungry for an opportunity, and looking for a challenging, rewarding career in customer support, then we want to talk to you!

Nachi America, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, creed, gender, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status.

POSITION OVERVIEW: To provide administrative support to the service and training departments and facilitate the flow of information within the departments.

RESPONSIBLITIES:

1. Secure and review time sheets, expense reports, service reports, and class information from all

Service/Training personnel in a timely manner and verify for completeness and accuracy.
2. Transfer information and maintain databases to track all jobs. Prepare charts and graphs to accurately reflect daily, weekly and monthly departmental activity (on-call response times, service tech hours, project statuses.) Ensure Department Quality system documentation is kept up to date and audit ready at all times.

3. Handles CMS required activities (opening job numbers, material status follow up)
4. Prepare Service and Training summaries and invoices
5. Communicate effectively with customers and internal departments as necessary.
6. Place collection calls for aged receivables when necessary.
7. Assist with Service Engineer scheduling when necessary.
8. Conduct and manage customer service feedback (via phone and/or electronic survey)
9. Collect and compile warranty service information, compile summaries and submit for management approvals. Process billing to N-F upon completion of approval process.
10. Complete special projects as assigned.
11. Schedule and monitor the delivery of NRS training courses

REQUIREMENTS:

1. Reading, mathematical, verbal and written skills usually associated with a high school diploma.
2. Two years of experience in administrative field.
3. Intermediate to advanced knowledge of PC office software.
4. Excellent interpersonal skills.
5. Strong organizational skills and ability to prioritize.
6. General understanding of accounting principles highly preferred

PHYSICAL REQUIREMENTS:
Work is performed in a typical office environment with little or no adverse environmental conditions. Minimal lifting.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• Microsoft Office software: 1 year (Preferred)
• administrative: 2 years (Preferred)

Work Location: In person