Administrative - CSR

Key Responsibilities

Customer Service & Client Support

• Respond to customer inquiries via email, phone, and messaging platforms with a professional tone.
• Resolve client complaints or transfer complex requests to the appropriate team lead.
• Guide job applicants through the registration process and answer basic agency questions.

Office Administration & Paperwork

• Manage physical and digital filing systems for client contracts, staff profiles, and receipts.
• Draft, format, and print official business letters, memos, and forms.
• Prepare daily, weekly, or monthly office accomplishment reports.

Document Creation & Software Tools

• Microsoft Word: Write reports, format contracts, and type clean correspondence.
• Microsoft Excel: Encode data, update tracking sheets, and manage client databases.
• Microsoft PowerPoint: Build company profiles, training slides, and service orientations.
• Canva: Create basic graphics for announcements, holiday greetings, or internal company notices.

Qualifications & Requirements

• Experience: Minimum of 1 year of consistent experience in a Customer Service or Helpdesk role.
• Technical Skills:
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Competent in Canva for basic layout and templates.
• Fast and accurate data encoding or typing skills.
• Soft Skills: Highly organized, detail-oriented, and able to speak and write clearly.

Pay: From Php15,600.00 per month

Benefits:

• Company events
• Pay raise
• Promotion to permanent employee

Work Location: In person