Administrative Customer Care Associate

Job Overview
· Answering incoming calls and providing outstanding customer service

· Directing customers to the appropriate sales representative or department

· Assisting clients with payments and processing transactions accurately

· Conducting follow-up calls to clients as necessary

· Maintaining organized records and documentation

· Collaborating with team members to ensure seamless operations

· Other administrative duties as assigned

High school diploma or equivalent

· Strong communication skills, both verbal and written

· Proficiency in basic computer applications (MS Office, email, etc.)

· Excellent organizational and multitasking abilities

· Ability to work independently and as part of a team

· Experience in the insurance industry is a plus but not required

· A New York State Property and Casualty insurance license is required. This can be obtained during the course of employment.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person