Administrative Executive

About the role

This role involves handling incoming calls and general office enquiries, processing customer sales orders, and coordinating with multiple teams to ensure smooth order fulfilment and delivery. You will be the point of contact for customers via phone, WhatsApp and email, providing accurate information on pricing, products, stock availability and delivery arrangements.

Key responsibilities

• Handle incoming calls and general office enquiries in a professional manner
• Process customer sales orders accurately and ensure invoices are issued promptly
• Respond to customer enquiries via phone, WhatsApp and email in a timely manner
• Provide customers with accurate information on pricing, products, stock availability and delivery arrangements
• Coordinate and follow up on customer orders to ensure smooth and timely delivery
• Prepare and process sales-related documents, forms and other administrative paperwork
• Maintain and update customer records and sales information accurately
• Coordinate with the Sales, Warehouse, Logistics and Accounts teams on order and delivery matters
• Perform data entry, filing, document preparation and other general administrative duties
• Assist the department with ad-hoc administrative and coordination duties when required

About you

• Diploma or Bachelor’s Degree in Business Administration, Business Management, or a related field.
• Fresh graduates are welcome to apply.
• Previous experience in administration, customer service, sales coordination or order processing will be an advantage
• Good communication and interpersonal skills
• Able to communicate with customers professionally through phone and email
• Basic knowledge of Microsoft Office, including Excel, Word and Outlook
• Able to work independently and manage multiple tasks
• Responsible, organised and detail-oriented
• Comfortable working in a fast-paced environment