Administrative Executive

RESPONSIBILITIES

Executive & Administrative Support

• Manage and organize schedules, appointments, meetings, and travel arrangements efficiently.
• Handle emails, phone calls, correspondence, and daily communications professionally.
• Prepare agendas, reports, documents, presentations, and meeting materials.
• Attend meetings, record minutes, and follow up on action items.
• Provide executive, personal, and administrative support to the Management team as required.
• Assist in organizing departmental activities, events, meetings, and team-building sessions.
• Maintain proper filing systems and organize office folders, documents, records, and confidential information systematically.
• Support planning, scheduling, coordination of timelines, and daily operational tasks.
• Take ownership of assigned tasks and follow through to completion.

Academic & Student Support

• Provide administrative and operational support to the Academic team based on day-to-day requirements.
• Assist in organizing academic materials, learning resources, student records, schedules, and related documents.
• Support the coordination of students' academic schedules, classes, assignments, examinations, and other academic activities.
• Monitor and follow up on assigned student tasks, homework, schedules, or academic requirements where necessary.
• Assist students in staying organized and completing assigned work; this role is primarily to monitor, coordinate, and provide support, and does not require the candidate to be a trained teacher.
• Communicate and coordinate with teachers, students, parents, and other team members when required.
• Provide general student support and assist the Academic team with other academic or operational matters as needs arise.

Customer Service Support

• Deliver excellent customer service by responding to client and stakeholder inquiries promptly and professionally.
• Facilitate client receptions and ensure a seamless and professional VIP guest experience.
• Maintain positive relationships with clients, students, parents, and stakeholders.
• Resolve customer concerns efficiently while maintaining professionalism and confidentiality.
• Provide frontline administrative and operational support to ensure smooth customer experiences.
• Assist with ad-hoc client, parent, or student matters when required.

REQUIREMENTS

• Bachelor’s Degree preferred.
• Good command of both English and Mandarin (spoken and written). Mandarin proficiency is required to communicate effectively with Mandarin-speaking clients, parents, and students.
• Strong organizational and multitasking skills with excellent attention to detail.
• Experience in customer service, executive support, administrative coordination, student services, or education support is an advantage.
• Proficient in Microsoft Office and collaborative software tools.
• Strong ability to organize folders, documents, schedules, academic materials, and records systematically.
• Comfortable working in a fast-paced environment and managing multiple priorities simultaneously.
• Flexible and adaptable, with a willingness to support both Management and Academic functions according to operational needs.
• Self-driven, proactive, resourceful, and able to work independently in an SME environment.
• Willing to learn and take on responsibilities outside of familiar areas when reasonably required.
• Strong interpersonal and communication skills with a positive and problem-solving mindset.
• Dependable and responsible, with a strong sense of ownership and follow-through.
• Hardworking and willing to put in the effort required to complete responsibilities to a high standard.
• A team player who understands that responsibilities may evolve as the organization grows.