Administrative Executive 行政主任

本職位負責為Service Centre及Contact Centre提供行政及營運支援。主要工作包括款項處理、日常營運報告、檔案管理，以及與內部利益相關者協調，以確保日常營運順暢並符合既定程序。

主要職責

• 準確並於指定時限內處理、核實及跟進Service Centre與Contact Centre的款項事宜，確保符合內部監控及程序要求。
• 編製、整合及分析考勤、生產力及營運報告，以支援業務監控及決策制定。
• 確保所有與員工相關的行政安排（包括工作空間設置及設備分配）均準確且及時完成。
• 維持準確的檔案、記錄及歸檔系統，以支援營運效率、合規性及審計準備。
• 監察未完成的行政事項，並與相關內部利益相關者協調，以確保及時完成和解決問題。
• 與財務部、人力資源部及營運部等內部部門協調及溝通，以確保提供順暢的行政支援及有效的溝通。
• 執行其他所需的臨時職務及指派工作。

入職要求

• 持有工商管理、管理學或相關學科的大專（Diploma）或以上學歷。
• 具備 2 至 3 年行政、營運支援或類似職位之相關工作經驗者優先考慮。
• 精通 Microsoft Office 應用程式，尤其是 Excel、Word 及 PowerPoint。
• 具備良好的數字觀念、分析能力及注重細節，工作準確度高。
• 具良好的組織能力，能同時處理多項任務、安排工作優先順序並按時完成。
• 具備良好的人際關係、溝通及利益相關者協調技巧。
• 能獨立工作，同時能與不同利益相關者有效合作。
• 具備良好中英文書寫及口語能力。

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This role is responsible for providing administrative and operational support to the Service Centre and Contact Centre. The role focuses on payment processing, operational reporting, documentation management and coordination with internal stakeholders to ensure smooth day-to-day operations and compliance with established procedures.

Key Responsibilities

• Process, verify and follow up on Service Centre and Contact Centre payments accurately and within the required timelines, ensuring compliance with internal controls and procedures.
• Prepare, consolidate and analyze attendance, productivity and operational reports to support business monitoring and decision-making.
• Ensure all staff-related administrative arrangements, including workspace setup and equipment allocation are completed accurately and in a timely manner.
• Maintain accurate documentation, records and filing systems to support operational efficiency, compliance and audit readiness.
• Monitor outstanding administrative matters and coordinate with relevant internal stakeholders to ensure timely completion and resolution.
• Coordinate and liaise with internal departments, including Finance, HR and Operations, to ensure smooth administrative support and effective communication.
• Perform other ad hoc duties and assignments as required.

Job Requirements

• Diploma or above in Business Administration, Management or a related discipline.
• 2-3 years of relevant experience in administration, operations support or a similar role is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Strong numerical sense, analytical skills and attention to detail with a high level of accuracy.
• Well-organized and able to manage multiple tasks, prioritize workloads and meet deadlines.
• Good interpersonal, communication and stakeholder coordination skills.
• Able to work independently while collaborating effectively with different stakeholders.
• Good command of written and spoken English and Chinese.