Administrative officer and CSO

Key responsibilities

• Manage administrative tasks including scheduling, correspondence, filing, and data entry to support the efficient operation of the office

• Provide first-line customer service support, responding to enquiries via telephone, email and in person with professionalism and efficiency

• Process customer requests, complaints and feedback, ensuring timely resolution and escalation where necessary

• Maintain accurate records and databases, ensuring all information is current and properly organised

• Liaise between clients, internal teams and external stakeholders to facilitate effective communication

• Perform general office duties including ordering supplies, managing inventory and maintaining a clean, organised workspace and monitor the works of the cleaner

• Assist with administrative and leasing projects and special initiatives as required by management

• Support the delivery of customer service excellence through a proactive, can-do approach

What we're looking for

• Proven experience in an administrative or customer service role, ideally within a similar industry, leasing industry
• Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively
• Strong verbal and written communication abilities in English; proficiency in additional languages is advantageous
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and comfortable learning new software systems
• Outstanding customer service skills with a genuine commitment to providing exceptional support
• Professional demeanour with the ability to remain calm and composed under pressure
• Strong attention to detail and accuracy in all administrative work
• Ability to work independently and as part of a collaborative team
• Flexibility and adaptability to changing priorities and requirements

How to apply

If you believe you are the ideal candidate for this exciting opportunity, we encourage you to apply now. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documentation by email to The Lamma Group Ltd. (Emai address: [email protected]). We look forward to hearing from you.