ADMINISTRATIVE OFFICER

About the role

The Administrative Officer role involves coordinating and processing sales orders from local and international customers, liaising with production and logistics teams, and maintaining customer records and product information.

Key responsibilities

• Coordinate and process sales orders from local and international customers
• Liaise with production and logistics teams to ensure timely delivery of products
• Maintain and update customer records, pricing, and product information
• Prepare sales quotations, pro forma invoices, delivery orders, and other sales-related documents
• Monitor and follow up on customer payments, outstanding balances, and credit terms
• Respond to customer inquiries, provide product information, and resolve issues in a timely manner
• Assist in preparing monthly sales reports, sales forecasts, and market analysis
• Support the sales team in handling sample requests, promotional materials, and documentation

About you

• Diploma or Bachelor's Degree in Business Administration, Marketing, or a related field
• Minimum 2 years of working experience in a similar role, preferably in manufacturing or FMCG
• Proficient in Microsoft Office (Excel, Word, Outlook); knowledge of ERP systems is an advantage
• Strong communication and interpersonal skills, with fluency in English and Bahasa Malaysia. Mandarin is a plus
• Ability to work independently, multitask, and manage priorities in a fast-paced environment
• Attention to detail and high level of accuracy in handling data and documents