Administrative Operations & Dispatch Support Member

This is a versatile, hands-on position for someone who enjoys keeping things organized, communicating with people, solving problems, and helping an office run efficiently. The role will support our daily delivery operations while also assisting with dispatch, driver communication, home damage claims, office organization, documentation, and a variety of administrative responsibilities.

No two days will necessarily look the same. We are looking for someone who is willing to jump in where needed and become a reliable part of our day-to-day operations.

Key Responsibilities

Dispatch & Driver Communication

· Maintain daily communication with drivers and delivery teams

· Assist with dispatch and route-related communication

· Respond to driver questions, delays, service issues, and operational concerns

· Communicate schedule and delivery changes

· Follow up on outstanding operational issues

· Escalate significant concerns to the appropriate manager

· Maintain accurate documentation of important communications and incidents

Home Damage & Delivery Claims

· Receive and document customer home/property damage claims

· Communicate professionally with customers regarding reported damages

· Gather photographs, statements, delivery information, and supporting documentation

· Obtain information from drivers and delivery teams regarding incidents

· Maintain organized claim files

· Track open claims and required follow-up

· Assist with coordinating estimates, repairs, vendors, and documentation

· Help ensure claims are followed through from initial report to resolution

Office Organization & Administrative Support

· Help maintain an organized, professional, and efficient office environment

· Organize paperwork, files, supplies, records, and work areas

· Maintain electronic and physical filing systems

· Assist with ordering and maintaining office supplies

· Help establish and maintain organizational systems as needed

· Monitor incoming emails, paperwork, and documentation and route appropriately

· Maintain spreadsheets, reports, logs, and company records

· Assist with scanning, filing, copying, data entry, and document preparation

· Help management stay organized with outstanding paperwork and follow-up items

· Assist with special projects and other administrative needs

· Support the overall day-to-day organization of the Romulus office

Who We're Looking For

We are looking for someone who is:

· Extremely organized and detail-oriented

· Dependable and consistent

· A strong communicator

· Comfortable speaking with drivers, customers, managers, and vendors

· Professional when handling difficult or sensitive conversations

· Able to prioritize several responsibilities at once

· Comfortable working in a fast-paced logistics environment

· Proactive and willing to identify what needs to be done

· Able to work independently without needing constant direction

· Comfortable with email, spreadsheets, Microsoft Office, and general computer systems

· Willing to learn new programs, processes, and procedures

· Flexible and willing to help wherever needed

Previous experience in dispatch, logistics, transportation, final-mile delivery, claims, customer service, office administration, or office management is a plus.

Compensation & Schedule

Pay: $18.00–$22.00 per hour, based on experience and qualifications

Schedule: Two shift options available

We are looking for someone who can become a trusted part of our team, someone who can help keep our drivers and operations moving while also bringing organization, follow-through, and consistency to the office.

Pay: $18.00 - $22.00 per hour

Expected hours: 15.0 – 40.0 per week

Benefits:

• Professional development assistance

Work Location: In person