Administrative Receptionist

Belverdale Hospital | Whanganui, 0.8FTE

Belverdale Hospital is a trusted provider of high-quality private surgical services, committed to service excellence and patient safety. We provide elective surgical services across Orthopaedics, General and Laparoscopic Surgery, Gynaecology, Endoscopy, Otorhinolaryngology (ORL), and Head and Neck Surgery.

We are seeking a skilled and motivated Administrative Receptionist to join our team in Whanganui.

About the role

The Administrative Receptionist Role is expected to provide administrative services as directed by the General Manager in a non-clinical role. The position involves meeting the needs of the organisation through reception, patient management system administration, and general clerical duties. Please note this is an 8am till 5pm workday position.

Key responsibilities

• Greet patients, family/whānau, and visitors and interact in a friendly, non-judgemental, professional, and culturally appropriate manner
• Answer incoming phone calls promptly and document messages accurately including time, date, name of caller, phone number, and message
• Take payment of patient accounts, issue receipts, and process payments to ensure financial records are complete and accurate
• Maintain Patient Management System with accurate and timely data input for patient admission and discharge
• Ensure availability of patient information by filing and retrieving clinical records
• Maintain hospital stock level records/spreadsheets and complete ordering as needed.
• Type daily theatre lists and forward to appropriate people
• Maintain patient files in appropriate order, categorised and in chronological order
• Forward incoming mail and facsimiles to appropriate personnel and post outgoing mail at end of day
• Maintain office inventory by checking stock levels, anticipating needed supplies, and verifying receipt of supplies
• Provide culturally safe care and apply the principles of Te Tiriti o Waitangi / the Treaty of Waitangi in practice

About you

• Medical Receptionist experience (preferable)
• Medical terminology (preferable)
• Administration experience
• Proficiency in literacy and numeracy
• Excellent communication skills
• High level of computer literacy and information technology
• Able to work with minimal supervision
• Ability to exercise discretion and independent judgment
• Effective problem-solving skills
• Ability to plan workload and prioritise accordingly

Why join Belverdale Hospital?

At Belverdale Hospital, you will be part of a team committed to delivering exceptional patient care in a private surgical setting. We value professionalism, teamwork, cultural safety, quality improvement, and a strong patient-centred focus. This is an opportunity to work in a supportive environment where your theatre expertise and commitment to excellence will be highly valued.

Why Whanganui?

Whanganui is known as New Zealand’s UNESCO City of Design, with a thriving arts scene, rich history, and striking natural landscapes. The city offers easy access to the Whanganui River, museums and galleries, parks and reserves, and a compact CBD with plenty of places to eat, drink and explore. It is also centrally located within a three-hour drive of Wellington, Napier, Taupō and New Plymouth, with flights between Auckland and Whanganui available several times a day. Discover Whanganui also highlights the city’s affordable housing options and lifestyle benefits, noting that Whanganui is one of New Zealand’s affordable real estate markets and a place where health and wellbeing are a priority.

Apply now

If you are an experienced Administrative Receptionist who is passionate about patient care, teamwork, and high-quality service, we would love to hear from you. Please note all applications are to be submitted via seek. If you have any further questions about the role please contact General Manager - Aimee Dackers via [email protected]

Applications close on the 6th of November 2026.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.