Administrative Senior Executive

About the role

The Administrative Senior Executive ensures that operational activities, student records and compliance obligations are completed accurately and on time. The role maintains reliable documentation, coordinates regulatory and academic processes, supports audit preparation and helps management monitor enrolment, attendance, student outcomes and service quality.

Key responsibilities

• Coordinate daily administrative operations and respond professionally to student, parent and stakeholder enquiries.
• Support admissions, student interviews, enrolment, orientation, course commencement and ongoing student services.
• Prepare, issue and maintain student contracts, addenda, request forms and supporting documents for transfers, deferments, withdrawals, cancellations, completion and graduation.
• Maintain complete and accurate student P-Files, the Student Master List, attendance records, progression records, survey results and other required registers.
• Monitor outstanding student actions and follow up on documents, payments, attendance concerns, counselling and administrative deadlines.
• Manage Student's Pass applications, renewals, transfers and cancellations through applicable ICA systems, including SOLAR and SOLAR+.
• Support compliance with applicable SSG, private education and EduTrust requirements, including the upcoming GD5 requirements.
• Prepare accurate management reports on enrolment, attendance, student outcomes, surveys, activities and operational matters.
• Maintain recruitment agent records, agreements, due-diligence documents, training materials and monitoring information.
• Improve forms, trackers and administrative workflows through appropriate digital tools and automation.

About you

• Diploma or degree in business administration, education management, compliance or a related discipline.
• At least three years of relevant experience in administration, operations, quality assurance or compliance; experience in a Singapore private education institution is strongly preferred.
• Working knowledge of EduTrust and SSG requirements, ICA Student's Pass processes and the Fee Protection Scheme is strongly preferred.
• Experience preparing policies, manuals, audit evidence, student records and management reports.
• Proficiency in Microsoft Office and Google Workspace; confidence using online government portals, shared drives, forms and tracking systems.
• Strong attention to detail and commitment to accurate, complete and timely documentation.
• Ability to manage multiple deadlines, prioritise work and follow tasks through to completion.
• Clear written and verbal communication with students, colleagues, agents, authorities and external partners.
• Sound judgement, discretion and respect for confidentiality and personal data.
• Collaborative working style with the confidence to follow up, guide staff and escalate risks appropriately.

Applicable only for Singapore Citizen & Permanent Resident.