Administrative Staff

The Administrative Staff is responsible for handling customer inquiries, coordinating service requests, and ensuring timely dispatch of field teams. This role ensures efficient communication between clients and operations while maintaining excellent service quality.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Record service requests and coordinate with the operations team for quick action.
• Schedule and dispatch field staff or technicians to appropriate job sites.
• Monitor ongoing service activities and update customers on job status.
• Ensure accurate logging of all communication and dispatch details in the system.
• Collaborate with different departments to resolve issues efficiently.
• Handle liaison work, including processing, submitting, and following up on necessary permits, clearances, and office documentation.
• Provide administrative and clerical support to the operations team as needed.

Qualifications

• College Graduate of any course (preferably in Business, Communications, or IT).
• Customer service experience is an advantage.
• Experience in handling liaison tasks and processing official paperwork or government permits is a plus.
• Strong communication and organizational skills.
• Proficient in MS Office and familiar with dispatch or tracking tools.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to perform field work or errands for document processing as required.
• Positive attitude and willingness to learn and adapt.

BENEFITS:

• Paid Training and Evaluation Period

SCHEDULE:

• Shifting within 7am - 10pm
• Monday - Saturday

ABILITY TO COMMUTE / RELOCATE:

• Zone 8, T. de Castro Street, Bulan Sorsogon