Administrative / Store Clerk

Atlantic Marine Electronics, a wholly owned subsidiary of Viking Yacht Company, is seeking and Administrative Assistant / Store Clerk for it's location in Wanchese, NC.

Viking Yacht Company is a family-owned and operated business renowned for its leadership in designing and manufacturing semi-custom, high-end fiberglass luxury and performance sport fishing yachts ranging from 37 to 92 feet. We pride ourselves on craftsmanship, quality, and delivering exceptional experiences to our clients.

Overview
We are seeking a motivated and detail-oriented Administrative / Store Clerk to join our dynamic team. The Administrative/Store Clerk provides administrative and operational support to the Service and Installation departments. This position is responsible for supporting service intake, scheduling coordination, work order creation and administration, warranty processing, and invoicing preparation while maintaining accuracy, organization, and a high level of customer service. The ideal candidate will be organized, tech-savvy, and capable of handling multiple tasks efficiently while providing outstanding support to our team and clients.

• Answer incoming calls, process intake forms for new service requests, and provide information to the Location Manager and Technicians as needed.
• Assist customers in showroom/store as needed.
• Communicate with customers and technicians regarding scheduling, work progress, and job status updates while maintaining exceptional customer service.
• Open, maintain, and manage Service Repair Orders (SROs) for all service work performed.
• Enter technician notes, labor, materials, and related charges into SROs based on daily timesheets and job documentation.
• Issue purchase orders to vendors and order, track, and monitor materials for inventory and service work, including managing out-of-stock items.
• Receive and process incoming and outgoing shipments, verify accuracy, and inspect materials for shortages or damage.
• Review equipment allocations prior to job start and at job completion to ensure material accuracy and proper job costing.
• Maintain inventory organization, reporting, and movement of materials between shipping, warehouse, and service areas.
• Obtain vendor RMAs for defective equipment returns and repairs, and process associated warranty claims for labor and materials.
• Voucher credit card expenses to applicable SROs for the Location Manager and Technicians as required.
• Prepare To Be Invoiced (TBI) reports, including computing applicable fees and charges, for Location Manager review prior to issuing final customer invoices.
• Perform general clerical duties including filing, copying, mailing, document management, and maintaining office supplies.
• Follow established procedures, safety regulations, and AME/Viking quality standards while performing assigned duties.
• Support continuous improvement of administrative, inventory, and service support processes.

Join our team to contribute your organizational talents in a vibrant environment where your skills make a real difference! We value proactive individuals who thrive on providing excellent service while supporting our company’s operational excellence.

AME is an EOE, ADA, M/F, Drug testing employer

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person