Administrative Support Assistant

Hearts and Hands is a pediatric therapy clinic looking to hire a full-time administrative support assistant. This a great opportunity to be part of a growing company. This position entails administrative responsibilities such as assisting with new client intake processes and existing patient scheduling, insurance verification, and assisting with authorization submissions. This position works closely with the administrative, clinical, and billing teams to communicate about clients and services, and will be expected to take on supportive projects for multiple clinic locations. Ability to collaborate with the administrative team and self-manage projects is a must.

Job responsibilities include and are not limited to:

· Providing excellent customer service and support to parents and caregivers. Must be comfortable taking phone calls and being on the phone frequently.

· Managing communication and processes with doctors offices or and other medical professionals

· Prior Authorization submissions and tracking

· Entering new clients into EMR system

· Works closely with intake and scheduling coordinators

· Verify insurance benefits

· Obtain updated insurance and demographic information from existing clients

Requirements:

Strong customer service skills with experience in a customer-oriented field

Strong written and verbal communication skills , including telephone phone communication

Independent work ethic, follow-through, and attention to detail

Computer skills

Problem solving skills

Ability to collaborate with the administrative team

Preferred Experience:

Authorizations

Electronic Medical Records

Familiarity with medical and insurance practices

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person