Administrative Support Clerk

Job Summary

The Administrative Support Clerk provides front-line customer support and accurate data entry to ensure smooth daily operations during the assignment period for the Moducoatings location. This position serves as a primary point of contact for customers, processes orders and records in the ERP system, and performs general administrative functions that support the sales and operations teams.

Job Duties and Responsibilities

• Serve as a point of contact for customers via phone, email, and in person.
• Respond to customer inquiries regarding order status and delivery schedules; direct pricing and product questions to the sales team.
• Enter customer orders, updates, and related data accurately into the ERP system.
• Maintain and update customer records, ensuring data integrity and completeness.
• Process and verify order documentation and customer correspondence.
• Assist with resolving basic customer concerns in a professional and timely manner.
• Greet and assist visitors, vendors, and delivery personnel.
• Answer and direct incoming telephone calls.
• Distribute incoming mail and coordinate outgoing shipments.
• Organize and maintain filing systems and office documentation.
• Support the sales and operations teams with administrative tasks as assigned.
• Perform other duties as assigned to support business operations.

Skills

• Strong customer service and interpersonal skills.
• Accurate and efficient data entry with strong attention to detail.
• Clear verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Organized and dependable with a professional demeanor.

Education

• Required: High school diploma or GED.

Work Experience

• Required: Minimum of 1 year of experience in customer service, data entry, or general office support.
• Preferred: Experience with ERP or order management systems.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Must be able to use a computer, telephone, and standard office equipment.
• Occasionally required to lift and carry items up to 20 pounds, unassisted.

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