Administrative Support Intern

Company Description

Artheon Medical is a nationally recognized leader in Durable Medical Equipment, specializing in Continuous Glucose Monitors (CGMs), External Catheters (PureWicks), and Compression Orthotics. We provide true white-glove service and work directly with Medicare and the Department of Labor (DOL). Through partnerships with industry leaders like Abbott, Dexcom, and BD, we deliver innovative, reliable medical solutions—so better health feels simple and stress-free

Position Overview:

We’re seeking a Client Relations Intern to join our team in Downtown Tampa, FL . This internship provides valuable hands-on experience in healthcare administration, client relations, and patient support within a fast-paced, mission-driven environment.

The ideal candidate will be compassionate, detail-oriented, and eager to learn. You’ll assist our Intake and Customer Success team with patient onboarding, scheduling, and communication — ensuring every client and patient receives timely, professional, and respectful service. You’ll play an important part in ensuring a smooth, positive experience for every patient and provider we serve.

Key Responsibilities:

• Provide exceptional customer service within the office, scheduling patient shipments, answering incoming calls, and assisting patients and providers
• Support patient intake, data entry , and documentation
• Communicate with referral sources, healthcare providers, and insurance partners
• Guide patients through the process of receiving medical equipment and supplies
• Promptly report and document customer concerns or grievances to supervisors
• Ensure confidentiality and maintain professional communication at all times
• Accurately record and forward customer issues to management for resolution
• Collaborate with team members to achieve daily service goals
• Adaptable: Willing to take on additional duties as needed related to collections or administrative support

Professionalism Expectations:

• Reports to work on time and as scheduled
• Works cooperatively with all team members
• Displays a willingness to help others and embraces constructive feedback
• Presents a friendly, respectful, and professional demeanor in all interactions
• Treats every patient and customer with dignity, respect, and fairness

What We Offer:

• $14/hour base pay + bonus opportunities
• Flexible work schedule
• Hands-on training in healthcare client relations and intake processes
• Experience working directly with patients, providers, and referral sources
• Supportive, team-oriented office culture in Downtown Tampa

Ideal Candidate:

• Compassionate and professional demeanor
• Strong communication and organizational skills
• Detail-oriented and eager to learn
• Interested in healthcare, client relations, or business operations
• Reliable and team-oriented

This is a great opportunity for someone looking to gain valuable real-world experience in healthcare operations, customer success, and client relationship management.