Administrative Support Specialist

Customer Service & Administrative Assistant (Remote)

Location: Remote

Schedule: Full-Time | 40 hours/week | Eastern Time (ET)

Overview

We're looking for a Customer Service & Administrative Assistant to support a growing U.S.-based home remodeling company. You'll handle customer calls, schedule appointments, update CRM records, and assist with daily administrative operations.

This is a hands-on role combining inbound and outbound call handling, customer service, and administrative support . You'll play an important part in bringing call center operations in-house while keeping customer communication and internal workflows organized.

Key Responsibilities

• Answer inbound customer calls, address inquiries, and provide professional customer service.
• Make outbound calls to confirm appointments, follow up with customers, and provide updates.
• Schedule appointments and maintain accurate customer and lead information in the CRM.
• Route incoming calls to the appropriate sales representatives or internal team members.
• Process phone-based sales transactions and payment authorizations following established security procedures.
• Update job photos, customer information, and business listings across internal platforms.
• Coordinate scheduling and operational updates with installers, including Spanish-speaking team members when needed.
• Follow established call scripts and administrative procedures to ensure consistent service and accurate records.

Requirements

• Excellent spoken English and professional phone communication skills.
• Experience in customer service, call handling, or administrative support .
• Ability to handle inbound and outbound calls, appointment scheduling, and customer follow-ups.
• Experience working with computer systems, entering data, and maintaining accurate digital records.
• Ability to follow structured call scripts and route customer inquiries appropriately.
• Comfortable processing phone-based transactions and handling customer information securely.

Nice to Have

• Experience using CRM software to manage customer records and appointments.
• Previous experience in a call center or high-volume phone support environment .
• Background in home remodeling, construction, or home services .
• Spanish communication skills for coordinating with installers.

Why Join?

Help build an in-house customer support operation while taking ownership of customer communication, scheduling, and essential administrative workflows.