Thermon

Position Summary
The Administrative Support Specialist provides operational and administrative support to the Inside Sales team, helping ensure seamless customer experience and efficient order processing. This role serves as a key point of coordination between customers and internal departments, supporting customer onboarding, account administration, document management, and order preparation activities.
Key Responsibilities
<ul>
<li>Customer Support &amp; Account Administration</li>
<li>Serve as an initial support contact for customers and assist with general inquiries.</li>
<li>Coordinate customer onboarding activities, including account setup requirements and documentation.</li>
<li>Support customer account creation and migration activities in collaboration with internal teams.</li>
<li>Communicate business processes, requirements, and administrative updates to customers.</li>
</ul>
Sales &amp; Administrative Coordination
<ul>
<li>Manage and triage incoming customer communications, ensuring timely routing and follow-up.</li>
<li>Coordinate requests between customers and internal teams, including Sales, Engineering, Accounting, and Operations.</li>
</ul>
Documentation &amp; Information Management
<ul>
<li>Provide customers with product documentation, certificates, specifications, catalogs, and supporting materials.</li>
<li>Gather and organize required application, operating, and product information from customers to support quotation and order</li>
</ul>
activities.
<ul>
<li>Ensure customer documentation is complete and available for internal processing.</li>
</ul>
Order &amp; Process Support
<ul>
<li>Review purchase orders against quotations and identify missing information or documentation.</li>
<li>Support the preparation and hando􀆯 of orders to operational and project teams.</li>
<li>Assist with maintaining accurate customer and product information within company systems.</li>
<li>Create and maintain part numbers and related system records as required.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work closely with Inside Sales, Engineering, Accounting, and Operations to facilitate efficient customer service and order processing.</li>
<li>Support continuous improvement of administrative processes and customer-facing workflows.</li>
<li>Assist in maintaining business continuity during customer transitions and process changes.</li>
</ul>
Qualifications
<ul>
<li>Previous experience in an administrative support role.</li>
<li>Strong organizational and time management skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proficiency with ERP systems, CRM platforms, and Microsoft Office applications.</li>
<li>Ability to manage multiple priorities.</li>
<li>Strong attention to detail and commitment to customer service.</li>
</ul>
Preferred Attributes
<ul>
<li>Experience supporting technical products or industrial customers.</li>
<li>Ability to work collaboratively across multiple departments.</li>
<li>Strong problem-solving and customer relationship skills.</li>
<li>Comfortable learning new systems and business processes.</li>
</ul>
Salary: $30 - $32 per hour

Administrative Support Specialist – Inside Sales (Contract)

Administrative Support Specialist – Inside Sales (Contract)

This job is no longer available

Talents

Recruiters

About