Administrative Underwriting Assistant – Payment Processing

Administrative Underwriting Assistant – Payment Processing

Company: AIYA Technology System
Job Type: Full-Time
Location: 100 East Broadway, New York, NY 10002
Pay: $17–$50
Contact: [email protected]

Job Summary

AIYA Technology System is seeking an organized, responsible, and detail-oriented Administrative Underwriting Assistant to support our payment processing and merchant services operations.

This position plays an important role in the merchant onboarding and underwriting process. The successful candidate will review merchant applications, verify required business and banking documentation, follow up on missing information, maintain accurate records, and assist with submitting complete merchant applications to banks and payment processors.

The ideal candidate is highly organized, comfortable working with confidential financial and business information, and capable of managing multiple merchant applications and administrative tasks simultaneously.

Key Responsibilities
Review merchant processing applications for accuracy and completeness.
Verify business information, ownership information, identification documents, banking documents, signatures, and supporting materials.
Collect and follow up on missing documents from merchants, Sales representatives, and internal departments.
Prepare and submit completed merchant applications to underwriting departments, acquiring banks, and payment processors.
Monitor pending applications and follow up on additional documentation, underwriting conditions, and approval requirements.
Track merchant applications from initial submission through approval and account activation.
Update application status, Merchant Identification Number (MID), processing rates, banking information, and other account details.
Organize and maintain merchant processing agreements, MPA documentation, and supporting records.
Create and manage internal tickets, tasks, and workflow updates.
Communicate professionally with banks, payment processors, Sales representatives, merchants, and internal departments.
Maintain accurate, organized, and confidential merchant records.
Assist with merchant account maintenance, including:
Processing rate changes
Bank account changes
Equipment requests
Ownership or business information updates
Merchant account updates
Assist with KYC and business-document verification.
Support new merchant account boarding and MID activation.
Maintain accurate information in CRM, ticketing, and workflow-management systems.
Follow all company underwriting, compliance, confidentiality, and document-management procedures.
Escalate incomplete, unusual, or potentially high-risk applications to the appropriate supervisor or underwriting department.
Perform additional administrative and operational duties as assigned.
Qualifications
Previous experience in administration, underwriting, banking, payment processing, merchant services, or financial services is preferred.
Strong attention to detail and document-review skills.
Ability to manage multiple merchant applications, priorities, and deadlines.
Strong organizational and follow-up skills.
Proficiency with Microsoft Office, Google Workspace, CRM systems, and electronic document-management tools.
Strong written and verbal communication skills.
Ability to handle sensitive financial, banking, business, and personal information professionally and confidentially.
Responsible, dependable, organized, and able to work independently.
Ability to communicate effectively with customers, Sales teams, financial institutions, and payment processors.
Bilingual English and Mandarin Chinese is preferred.
Preferred Industry Experience

Experience in any of the following areas is highly valued:

Merchant services or credit card processing
Merchant application underwriting
Merchant Processing Agreements (MPA)
New merchant account boarding
MID setup and activation
KYC and business-document verification
Banking documentation review
Payment-processing rate updates
Bank account maintena

Pay: $17.00 - $50.00 per hour

Expected hours: 40.0 per week

Work Location: In person